Inside Client Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Manage the sales operations process for assigned SLED accounts • Support Account Managers through direct sales support • Onboard and set up new SLED customers • Maintain subject matter expertise in SLED contracts, including state/local contracts, ERate, and NASPO • Serve as the primary internal customer contact in conjunction with Account Managers • Partner with the SLED contracts team to ensure public-sector contract compliance • Attend customer meetings, strengthen relationships, understand objectives, and participate in project close-out • Delegate customer report requests, run-rate quotes, and orders to appropriate internal resources • Maintain accurate Salesforce account, contact, and project information • Collaborate with Solution Architects to build Bills of Materials • Generate accurate solution-business quotes • Forecast and prospect for run-rate business • Identify cross-selling opportunities within the current customer base • Manage registration processes to secure optimal pricing • Partner with vendors to source quotes and maintain awareness of promotions and pricing programs • Participate in sales operations meetings and support new-hire onboarding • Prioritize work based on sales allocation, required completion date, and work-order logistics • Handle customer quoting, billing, sales, technical-support, delivery, and material inquiries

🎯 Requirements

• Bachelor’s degree and/or related experience and/or military experience • 4+ years of experience in Information Technology/Sales Operations • Preferred experience with Cisco, Dell/EMC, and VMware • Experience working with SLED customers/accounts • Advanced knowledge of Microsoft software applications, including Excel and Word • Knowledge of enterprise IT infrastructure and solutions manufacturers • Strong customer service orientation • Ability to work effectively with cross-departmental members at all organizational levels • Attention to detail, adaptability, analytical thinking, dependability, initiative, independence, integrity, persistence, self-control, social orientation, and stress tolerance • Ability to interact with vendors on behalf of customers • Ability to solve customer delivery and material challenges • Excellent time-management and organizational skills; ability to multitask and prioritize • Strong communication and interpersonal skills • Dedication to customer satisfaction

🏖️ Benefits

• Flexible schedule to assist in resolving high-priority issues during peak periods • Reasonable accommodations for individuals with disabilities • Equal opportunity employment and protected-veteran support