Client Manager

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Goodway Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1933

💼 Consulting

📣 Marketing

Consulting • Marketing • Advertising

Goodway Group is a digital marketing agency that focuses on integrating data, technology, and creativity to craft stories and build long-lasting relationships. They offer a comprehensive suite of services from martech consultancy and performance creative to deep consumer insights and media analytics. Goodway Group serves as a partner for modern marketers in both B2B and B2C sectors, providing tailored marketing solutions that emphasize outcome engineering, strategic planning, and data-driven insights. Additionally, they support retail media networks by integrating essential components to optimize both onsite and offsite media buying. Through their innovative approach and strong commitment to client satisfaction, Goodway Group transforms client visions into measurable growth and value.

📋 Description

• Own day-to-day client management for assigned accounts and serve as the primary point of contact for working teams and select mid-level stakeholders • Manage campaign and initiative deliverables, including timelines, scopes, owners, dependencies, and commitments • Translate channel strategies and media plans into action steps for activation, analytics, creative, and partner teams • Lead internal status meetings and maintain delivery trackers • Monitor campaign launches, pacing, and delivery milestones against service levels and quality standards • Identify delivery risks, gaps, and misalignment; escalate issues with proposed solutions • Partner with Client Strategy leaders on planning cycles, quarterly business reviews, and client communications • Identify executional needs, expansion signals, and operational gaps that may create upsell or cross-sell opportunities • Maintain timely client communications covering progress, decisions, next steps, risks, and key considerations • Hold internal partners accountable for deliverables while maintaining cross-functional relationships • Mentor Client Coordinators on workflows, communication, prioritization, and quality standards • Improve account workflows, delivery processes, documentation, and team practices

🎯 Requirements

• 4+ years of experience in client services, account management, campaign operations, project management, or a related role within an agency, media, advertising, or marketing environment • Experience managing multiple campaigns, initiatives, or client workstreams with competing timelines and cross-functional dependencies • Strong client communication skills, including leading status conversations, communicating risks, clarifying next steps, and building stakeholder confidence • Experience translating strategic direction or media plans into deliverables, owners, milestones, and action steps • Ability to identify delivery risks early, solve problems pragmatically, and escalate issues with context and recommendations • Strong organizational and project management skills, with experience delivering accurate work against scopes, deadlines, service levels, and quality standards • Ability to collaborate with strategy, media activation, analytics, creative, and specialized teams without direct authority • Strong attention to detail across client communications, campaign deliverables, timelines, documentation, and reporting • Sound account judgment to recognize changing client needs, executional gaps, and opportunities to expand support • Experience guiding, mentoring, or informally developing junior team members is preferred • Working knowledge of digital media campaigns, campaign lifecycles, and delivery or performance considerations is preferred

🏖️ Benefits

• Remote-first work environment • Inclusive remote-first workplace • Opportunity to work for an AdAge Best Places to Work company