Inside Client Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Manage the sales operations process for assigned SLED accounts • Support Account Managers through direct sales support and maintain ongoing IT infrastructure services and products business • Onboard and set up new SLED customers • Maintain subject matter expertise in SLED contracts, including state/local contracts, ERate, and NASPO • Serve as the primary internal customer contact in conjunction with Account Managers • Partner with the SLED contracts team to ensure public-sector contract compliance • Attend customer meetings, strengthen relationships, understand objectives, and participate in project close-outs • Delegate customer report requests, run-rate quotes, and orders to appropriate internal resources • Maintain accurate Salesforce account, contact, and project data • Collaborate with Solution Architects to build Bills of Materials • Generate accurate solution-business quotes • Forecast and prospect run-rate business • Identify cross-selling opportunities • Manage registration processes to secure optimal pricing • Source vendor quotes and maintain awareness of promotions and pricing programs • Participate in sales operations meetings • Assist with new-hire onboarding • Prioritize work based on sales allocation, due date, and work-order logistics • Interact with vendors on behalf of customers • Resolve customer delivery and material challenges • Handle quoting, billing, sales, and technical-support inquiries

🎯 Requirements

• Bachelor’s degree and/or related experience and/or military experience • 4+ years of experience in Information Technology/Sales Operations • Preferred experience with Cisco, Dell/EMC, and VMware • Experience working with SLED customers/accounts • Advanced knowledge of Microsoft software applications, including Excel and Word • Knowledge of enterprise IT infrastructure and solutions manufacturers • Strong customer service orientation • Ability to work effectively across departments and organizational levels • Flexible schedule for high-priority issues during peak periods • Excellent time management, organizational, multitasking, and prioritization skills • Strong communication and interpersonal skills • Dedication to customer satisfaction • Attention to detail, adaptability, analytical thinking, dependability, initiative, independence, integrity, persistence, self-control, social orientation, and stress tolerance

🏖️ Benefits

• Flexible schedule to assist in resolving high-priority issues during peak periods • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans