Office 365 & Azure Support Administrator

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Provide Tier 2/3 technical support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune • Troubleshoot mail flow, mailbox, Teams, SharePoint, and OneDrive issues • Manage user accounts, licenses, groups, and permissions • Support MFA, SSPR, Conditional Access, Microsoft 365 migrations, and tenant administration • Resolve incidents and service requests within established SLAs • Support Azure resources including Virtual Desktops and Azure Monitor • Troubleshoot Azure connectivity, performance, and access issues • Assist with Azure resource deployment and configuration • Monitor Azure services and respond to alerts and incidents • Support Microsoft Entra ID and hybrid identity environments • Manage Azure AD Connect synchronization • Troubleshoot authentication, federation, and SSO issues • Maintain RBAC and least-privilege access • Support PIM where applicable • Assist with security controls aligned with NIST SP 800-53 Moderate and CJIS Security Policy • Monitor Microsoft Secure Score and recommend security improvements • Support Microsoft Defender and Microsoft Purview solutions • Assist with security incident response and remediation • Maintain compliance documentation and audit evidence • Ensure systems comply with organizational security policies and CJIS requirements • Monitor Microsoft 365 and Azure health dashboards • Create and maintain technical documentation, procedures, and knowledge base articles • Document troubleshooting steps and resolutions • Participate in on-call support rotations as required

🎯 Requirements

• Associate's or Bachelor's degree in Information Technology or equivalent work experience • 3+ years supporting Microsoft 365 and Azure environments • Experience supporting Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID (Azure AD), Microsoft Intune, and Azure services • Working knowledge of NIST SP 800-53 Moderate and CJIS Security Policy • Experience troubleshooting identity and authentication issues, mail flow, Teams collaboration, SharePoint permissions, and Azure networking basics • Excellent customer service and communication skills • Strong troubleshooting and analytical abilities • Ability to prioritize and manage multiple support requests • Strong documentation and organizational skills • Ability to work independently and collaboratively within a team • Commitment to maintaining security, compliance, and confidentiality

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans • Applications accepted on a rolling basis