Senior Analyst, Collections

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Collections

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Manage the assigned portfolio to meet quarterly targets for cash collection and past-due balances • Provide customer service regarding collection issues • Prepare dunning notices and collection correspondence • Answer inquiries about bills, accounts receivable, and collection items • Reduce delinquency for assigned accounts • Engage sales and senior management to accelerate collections when necessary • Communicate and follow up with the sales department regarding customer accounts • Establish and maintain relationships with customers and sales • Research and resolve payment discrepancies and customer queries • Monitor accounts for non-payments, delayed payments, and irregularities • Collect, categorize, and maintain accounts receivable collections records in Getpaid • Report current and delinquent AR balances and collections • Prepare ad hoc and management-required reports • Process customer refunds, account adjustments, small-balance write-offs, and credit memos • Perform customer reconciliations and resolve client discrepancies and short payments

🎯 Requirements

• Ability to maintain patience and professionalism with challenging customers and vendors • Strong attention to detail and excellent command of grammar and language • Strong oral and written interpersonal and communication skills focused on customer service • Ability to interact effectively across all organizational levels and build successful relationships • Curiosity and an auditor’s mentality to investigate and uncover anomalies • Consultative, conflict resolution, negotiation, and facilitation skills • Proven problem-solving skills and ability to generate creative solutions • Ability to break complex problems into component parts and reach timely solutions • Flexibility to thrive in a time-sensitive environment and meet strict deadlines • Positive attitude and willingness to improve processes and procedures • Self-starter with a strong work ethic and high standards • Demonstrated proficiency in Microsoft Excel and/or Access, including pivot tables, VLOOKUP, graphs/charts/visuals, and analytics • Bachelor’s degree or equivalent experience and/or military experience required • 5+ years of professional experience in Finance or Collections required • Ability to work remotely in the United States

🏖️ Benefits

• Remote work arrangement • No travel required • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Veterans preference/referral support