Senior Analyst, Collections

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Collections

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Manage the assigned portfolio to meet quarterly cash collection and past-due balance targets • Provide customer service regarding collection issues • Process customer refunds, account adjustments, small-balance write-offs, and credit memos within company guidelines • Resolve client discrepancies and short payments • Maintain assigned accounts through customer calls and reconciliations • Prepare collection notices and correspondence and answer billing, accounts receivable, and collection inquiries • Reduce delinquency for assigned accounts • Engage sales and senior management to accelerate collections when necessary • Communicate and follow up with the sales department regarding customer accounts • Establish and maintain effective working relationships with customers and sales • Research and resolve payment discrepancies and customer queries • Monitor accounts for non-payments, delayed payments, and irregularities • Collect, categorize, and maintain AR collections records in Getpaid • Report current and delinquent AR balances and collections • Prepare ad hoc and management-required reports

🎯 Requirements

• Ability to maintain patience and professionalism with challenging customers/vendors • Strong attention to detail and excellent command of grammar and language • Strong oral and written interpersonal and communication skills focused on customer service • Ability to interact effectively across all organizational levels and build successful relationships • Auditor’s mentality with curiosity and commitment to investigating anomalies • Consultative, conflict resolution, negotiation, and facilitation skills • Proven problem-solving skills and ability to generate creative solutions • Ability to break complex problems into component parts and reach timely solutions • Flexibility and ability to thrive in a time-sensitive environment and meet strict deadlines • Positive attitude and ability to improve processes and procedures • Self-starter with strong work ethic and high standards • Demonstrated proficiency in Microsoft Excel and/or Access, including pivot tables, VLOOKUP, graphs/charts/visuals, and analytics • Bachelor's degree or equivalent experience and/or military experience required • 5+ years of professional experience in Finance or Collections required

🏖️ Benefits

• Remote work arrangement • No travel required • Equal opportunity employment • Reasonable accommodations for individuals with disabilities • Veteran referral priority under VEVRAA