Business Collections Specialist

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ALTUS Commercial Receivables

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201 - 500 employees

Altus is the trusted leader in commercial receivables management and business-to-business collections, helping organizations improve cash flow, optimize their credit-to-cash cycle, and minimize credit risk. For more than 30 years, Altus has set the benchmark for performance in receivables management—combining proprietary technology, advanced analytics, and the industry’s most experienced professionals to deliver unmatched recovery outcomes.

📋 Description

• Collect payments and communicate with debtors to resolve issues • Collaborate with clients, sales, and peers on delinquent accounts • Contact debtors by phone, mail, or email • Examine debtors’ financial situations • Review documents and contracts • Review and resolve disputes while establishing resolutions • Adhere to compliance requirements and resolve cases through closure or escalation • Make a minimum of 80 outbound/inbound calls • Negotiate payment in full or secure payment arrangements • Create urgency for non-paying debtors • Work closely with the Client Support Representative to resolve disputes • Meet or exceed monthly phone, activity, and fee quotas

🎯 Requirements

• Collections, sales, telemarketing, customer service, or call center experience preferred • Basic proficiency with Microsoft Office • Data entry and strong computer skills • Excel preferred • Critical thinking skills • Basic math and writing skills • Salesforce experience is a plus • Strong attention to detail and goal-oriented approach • Ability to de-escalate adverse situations • Strong interpersonal, communication, and organizational skills • Dependability • Ability to meet compliance requirements

🏖️ Benefits

• $12.98 per hour PLUS commission and bonuses • Benefit package with health, dental, vision, life, and disability coverage options • 401(k) retirement plan option with company matching • Generous paid time off policy - start with 18 days per year • Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice