Collections Specialist

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $50k - $54k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues • Monitor aging reports and reduce outstanding accounts receivable through timely follow-up and account analysis • Use HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations • Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments • Support bad debt reduction efforts by identifying and escalating high-risk accounts • Maintain accurate documentation of customer interactions, payment commitments, and account status updates • Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership • Assist with month-end collections and accounts receivable activities and reporting • Provide professional, customer-focused communication while driving timely payment resolution • Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership

🎯 Requirements

• Bachelor's degree • Experience in full-cycle collections and accounts receivable required • Experience with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred • Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices • Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies • Strong Excel and reporting skills, including analysis of large financial datasets • Excellent verbal and written communication skills for professionally managing difficult customer conversations • Highly organized and extremely detail oriented with strong follow-through • Ability to multitask and prioritize effectively in a fast-paced environment • Ability to collaborate cross-functionally and build departmental relationships • Strong problem-solving and critical-thinking abilities • Consistent results with integrity, professionalism, accountability, and sound judgment • Stable performance under pressure while handling sensitive customer and financial situations tactfully and professionally • Self-motivated ability to work independently and contribute positively to a team environment

🏖️ Benefits

• Casual work environment • Remote work flexibility • Flexible work/life balance • Option to work virtually or collaborate in the office • Health and dental insurance • 401k with company match • Flexible Time Off policy or generous PTO plan (role dependent) • Paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Employee Assistance Program through TotalCare, including free counseling 24/7/365, financial counseling, legal guidance, and adoption assistance services • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community • Extensive video libraries for soft skill and role specific training available 24/7 • Live trainings throughout the year