Specialist, Cisco Services – Renewals

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Drive growth in Cisco service contract renewals through client retention, upselling, account expansion, and identifying white-space opportunities • Manage assigned customer Cisco renewals and renewal timelines • Review renewals for upsell opportunities, position new offers, and create and present quotes and proposals • Participate in Presidio/OEM strategy meetings involving multi-year renewals, Enterprise Agreements, and strategic programs • Present offerings to customers, address questions, and drive opportunities to closure • Support the Services Enterprise Agreement sales cycle by identifying target customers, building renewal comparison quotes, and scoping CX proposals in EAMP • Prepare customers for Services Enterprise Agreement True Forwards, validate inventory changes, assist with estimates, and coordinate with Cisco asset management teams • Maintain and reconcile customers' Cisco contract inventories • Triage Cisco services questions and issues internally and externally • Promote and develop the Cisco service practice to increase attach rates, renewal rates, and Services Enterprise Agreement adoption • Forecast the renewals pipeline with Account Executives • Collaborate with manufacturer representatives to secure pricing and ensure timely renewals • Review contracts for accuracy, maintain consolidated contracts, and manage customer access • Prepare and process orders using internal tools • Track orders, escalate as needed, and ensure accurate booking • Prepare and deliver Quarterly Business Reviews to clients

🎯 Requirements

• Bachelor's degree or equivalent experience and/or military experience • Proficient in Microsoft Excel and MS applications • Strong written and verbal communication skills • Ability to work independently and in a cross-functional team environment • Strong knowledge of Cisco services, contracts, and Enterprise Agreements • Familiarity with Cisco asset/contract management systems, such as CCWR and EAMP • Knowledge of service lifecycle management and subscription models • Preferred: 3+ years' experience in a support agreement renewal role • Experience with Cisco service contracts and CX Enterprise Agreements • Direct customer-facing experience, including presentations, QBRs, and consultative selling • Ability to provide revenue growth through renewals and upsells • Contract and order management experience, including tracking, reconciliation, and processing

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Veteran priority referral consideration • Inclusive workplace committed to hiring candidates from all backgrounds