Engineer, Platform Tooling

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏗️ Platform Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Manage and maintain Managed Services monitoring platforms under the supervision of the Engineering Manager • Serve as the primary point of contact for assigned incidents and retain ownership through resolution • Troubleshoot monitoring-device issues involving SNMP, WMI, SYSLOG, APIs, and related platforms • Oversee daily operations of internal and client-facing monitoring solutions, including software support, threshold adjustments, customizations, and special projects • Deliver fast and accurate outcomes within the monitoring toolset • Provide management feedback on process improvements and areas of concern • Communicate with clients, peers, teams, and managers regarding incident and change management • Create and maintain technical documentation • Provide emergency on-call support on a rotating schedule • Remain available during shifts through instant messaging, phone, email, and other approved communication methods • Test new features and functionality and help develop implementation and verification plans for live-network operation • Troubleshoot and resolve configuration, customization, and production issues • Track vendor support cases through problem resolution • Define best-practice policies for supported products and submit them to the Knowledge Base • Develop additional product skills as business needs require • Manage assigned service tickets and tasks in personal and team queues • Define services and capabilities in clear language for non-technical audiences • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent work experience and/or military experience • 2–3 years’ experience working in an Operations role • 1+ year of experience working with LogicMonitor • Basic understanding of TCP, UDP, IP addressing, routing and switching, VLANs, and firewalls • Technical understanding of VMware ESXi from a monitoring perspective • Technical understanding of enterprise networking from a monitoring perspective • Technical understanding of storage solutions from a monitoring perspective • Working knowledge of Microsoft Windows and *nix operating systems • Continuously develop technical skills and stay current with new services and technologies • Scripting with Groovy • Experience with system monitoring and analytics platforms such as Nagios, NetXMS, DataDog, New Relic, AppDynamics, Prometheus, Grafana, LogicMonitor, or Cribl is a plus • Experience in Cribl Stream is desired • Ability to manage and operate in multi-vendor environments • Ability to handle and escalate highly impacting operational issues • Strong interpersonal and relationship management abilities • Ability to function in a team environment and take on tasks with self-direction • Customer service skills and client focus • Strong communication skills, including communicating technical information in non-technical language • Cisco or other vendor certifications pertinent to the engineering vertical are preferred • Good problem-solving skills • Ability to remain calm and courteous under stress • Ability to work on several problems simultaneously • Ability to maintain complex operational processes

🏖️ Benefits

• Remote work arrangement • 5% associated travel requirement • Rotating emergency on-call support • Equal opportunity employment • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans