AVP, Enterprise Implementations, Migrations & Customer Success

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🔥 1 minute ago

🇺🇸 United States – Remote

💵 $164k - $279k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Prime Therapeutics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Prime Therapeutics is a trusted pharmacy solutions provider dedicated to transforming health care through innovation and transparency. The company offers a wide range of services including clinical solutions for improved member outcomes, drug access and affordability, specialty drug management, and condition management for chronic health issues. With over 7,000 employees, Prime Therapeutics aims to challenge norms in the pharmacy industry, providing exceptional experiences and simplifying the complex for millions across the nation. Their mission goes beyond profit, focusing on creating transformative impacts with long-term solutions, utilizing modern technology and holistic approaches in specialty pharmacy management. Owned by mission-driven partners, Prime Therapeutics emphasizes true transparency and conflict-free service, fostering a culture of care and shared purpose in health care.

📋 Description

• Serve as the accountable enterprise implementation leader for the Judi Health migration, including program strategy, governance, roadmap, budget discipline, milestone achievement, executive reporting, risk escalation, and measurable outcomes • Lead cross-departmental calibration of financial, procedural, operational, technology, and client-impact information for implementations, product deployments, and client migrations • Drive enterprise coordination across product, technology, operations, finance, client, legal, and compliance teams • Establish and continuously improve implementation and migration frameworks, including pipeline assessment, estimates, resource planning, training, readiness checkpoints, execution standards, quality controls, and lessons learned • Develop and deliver strategic and operational communications for senior leadership, including presentations, status updates, and decision materials • Act as a strategic advisor to clients by aligning migration pathways, implementation plans, technical capabilities, regulatory requirements, and business growth objectives • Translate complex client and business requirements into actionable implementation and migration roadmaps • Contribute to long-range enterprise strategic planning and recommend technology, process, operating model, and staffing investments • Use data, partner feedback, client experience insights, delivery metrics, and post-implementation outcomes to drive continuous improvement • Perform other duties as assigned

🎯 Requirements

• 12 years of work experience in Operations, Sales or Information Technology, including 5 years in a client- or customer-facing role • 8 years of leadership/people management experience • Must be eligible to work in the United States without work visa or residency sponsorship • Ability to lead effectively in a matrixed enterprise environment • Strong program and project management capability, including complex change initiatives, technology migrations, and process improvement • Exceptional communication, stakeholder engagement, and relationship management skills • Strong decision-making and execution skills • Ability to establish trust, respect, and credibility with internal and external stakeholders • Strong critical thinking and ability to synthesize multiple information sources into actionable plans • Ability to balance client expectations, regulatory requirements, operational realities, technology constraints, financial discipline, and enterprise priorities • Preferred: MBA or other advanced degree • Preferred: Pharmacy Benefit Management, specialty pharmacy, or managed care experience • Preferred: Business consulting experience • Preferred: Experience leading complex enterprise implementations, migrations, or technology-enabled transformation programs • Preferred: Experience leading large-scale adjudication, platform, migration, or client-conversion programs • Must comply with applicable legal, regulatory, contractual, and internal security requirements • Must be able to perform the essential job functions, with reasonable accommodations available

🏖️ Benefits

• Potential pay ranging from $164,000.00 - $279,000.00 based on experience and skills • Benefits, incentives and additional compensation (details provided on the Benefits Page) • Equal opportunity and affirmative action employment • Reasonable accommodations for applicants with disabilities • Tobacco-Free Workplace