Director of IT Architecture – Technical Account Management

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $143k - $243k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Prime Therapeutics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Prime Therapeutics is a trusted pharmacy solutions provider dedicated to transforming health care through innovation and transparency. The company offers a wide range of services including clinical solutions for improved member outcomes, drug access and affordability, specialty drug management, and condition management for chronic health issues. With over 7,000 employees, Prime Therapeutics aims to challenge norms in the pharmacy industry, providing exceptional experiences and simplifying the complex for millions across the nation. Their mission goes beyond profit, focusing on creating transformative impacts with long-term solutions, utilizing modern technology and holistic approaches in specialty pharmacy management. Owned by mission-driven partners, Prime Therapeutics emphasizes true transparency and conflict-free service, fostering a culture of care and shared purpose in health care.

📋 Description

• Lead Prime Therapeutics' Technical Account Management function and establish an IT Client Success capability • Lead, coach, mentor, and manage the performance of Technical Account Management staff • Define and execute the strategic vision, operating model, service portfolio, engagement framework, and roadmap for Technical Account Management • Establish and maintain trusted relationships with strategic client technology leaders and stakeholders • Serve as the technical leadership escalation point for client-facing technology issues, risks, priorities, and strategic opportunities • Develop and maintain technical account management standards, processes, governance models, tools, metrics, and service level expectations • Partner with Account Management, Sales, Implementations, Information Security, Business, and supporting IT areas to align client needs with enterprise capabilities and technology strategy • Facilitate technology reviews, roadmap discussions, architecture conversations, modernization planning, implementation readiness reviews, and executive briefings • Represent client priorities, technical requirements, strategic initiatives, and modernization needs in Prime planning and prioritization processes • Lead repeatable frameworks for client technology engagement, technical advisory services, client journey management, and modernization planning • Coordinate complex cross-functional technology initiatives affecting strategic clients • Establish metrics for client satisfaction, retention, modernization outcomes, technical adoption, operational excellence, and service quality • Improve client experience through enhanced processes, technology capabilities, automation, standards, and governance • Support strategic client requests, implementations, migrations, and modernization programs through technology leadership, oversight, and coordination • Develop and manage departmental budgets, resource plans, workforce strategies, and operational plans • Ensure compliance with regulatory, security, risk management, privacy, audit, and governance requirements • Partner with leadership to define future-state client engagement models and technical advisory capabilities • Foster collaboration, accountability, innovation, continuous improvement, diversity, equity, and inclusion • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Information Technology or related area, or equivalent combination of education and/or relevant work experience • High school diploma from an accredited school or equivalent GED required • 8 years of work experience in IT-related roles with exposure to a variety of technologies and applications • 5 years of leadership and people management experience leading Technical Account Management, Customer Success, Professional Services, Technical Consulting, Client Technology Services, or similar organizations • Must be eligible to work in the United States without the need for work visa or residency sponsorship • Experience leading cross-functional initiatives involving technology, operations, product, implementation, sales, and client-facing teams • Experience communicating technical concepts to executive audiences and external clients • Experience building strategic relationships with executive stakeholders • Experience managing complex technology programs and client-facing initiatives • Ability to influence without direct authority across large matrixed organizations • Strong verbal and written communication skills with the ability to translate complex technical concepts into clear, business-focused communication • Excellent problem-solving and business analysis skills • Ability to multitask, manage projects, set time frames, and meet deadlines • Ability to work as a team player in a fast-paced, changing environment with ambiguity • Strong leadership, stakeholder management, and interpersonal skills • Demonstrated success leading large-scale IT initiatives and driving digital transformation • Ability to manage competing priorities, set strategy, and deliver results in dynamic environments • Preferred: experience in healthcare payer, PBM, health plan, specialty pharmacy, health technology, or healthcare services environments • Preferred: experience supporting enterprise technology transformations and large-scale platform migrations • Preferred: experience creating and operationalizing client journey models, client engagement frameworks, and client advisory programs • Preferred: advanced certifications such as PMP, CISSP, or ITIL • Must comply with applicable security, legal, regulatory, contractual, and internal policy requirements • Must be able to perform the essential functions of the job

🏖️ Benefits

• Benefits, incentives, and additional compensation (details available on the Benefits Page) • Equal opportunity and affirmative action employer • Reasonable accommodations for employees with disabilities • Tobacco-Free Workplace