Manager, Patient Services – Client Program Management, Patient Access

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $102k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PRO-spectus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

PRO-spectus is a patient access solutions provider that assists pharmaceutical companies, medical device manufacturers, and diagnostic firms in overcoming barriers to patient access. Their team offers expertise in reimbursement support, policy strategy, and market access, leveraging innovative technology to simplify the complexities that impede patients from receiving the necessary products. Through proactive guidance and collaborative partnerships, PRO-spectus aims to optimize the patient access journey, ensuring better access to healthcare products.

📋 Description

• Provide daily oversight and guidance to the case management team • Assess team productivity and quality and report performance, improvement opportunities, and related activities to senior leadership • Liaise between the program, client, ancillary providers, and internal leadership • Streamline communication regarding process, quality, performance, and expectations • Build and maintain relationships with internal and external clients and partners • Participate in recruitment, hiring, interviewing, training, coaching, development, and performance management • Collaborate cross-departmentally on launches, program expansions, and internal or client-facing initiatives • Assist with developing and implementing policies and procedures • Support strategic direction and implement processes for new and existing customers • Support complex or escalated cases involving clients, HCPs, patients, and ancillary providers • Manage a remote team across all time zones • Monitor program projects, metrics, milestones, and risks • Lead meetings and provide regular program and project updates • Ensure staffing needs are met and solve staffing issues • Ensure compliance with company policies, procedures, and regulatory requirements • Drive continuous improvement in project management methodologies, tools, and processes • Manage team timekeeping, PTO requests, and timecard approvals • Participate in ongoing professional training • Perform other duties as assigned

🎯 Requirements

• Advanced knowledge and experience in a healthcare setting • Typically 2–4 years of experience in a pharmacy, healthcare setting, and/or insurance background with a customer service focus • Previous experience in people management and leading remote teams preferred • Excellent follow-through, determination, and tenacity • Excellent written and verbal communication skills • Ability to embrace ambiguity and change • Ability to manage crises and volatile situations effectively • Ability to mentor and empower team members • Ability to facilitate collaboration across a distributed and remote environment • Ability to hold self and team accountable for outcomes and compliance • Ability to work independently without continuous supervision • Leadership and teambuilding skills • Strong aptitude for influence and negotiation • Strong understanding of the biopharmaceutical, medical device, or diagnostic market and relevant patient access and reimbursement challenges • College degree (bachelor’s or associate degree) preferred • Ability to work in a professional virtual office environment from the employee’s home address • Prolonged desk and computer work • Keyboarding and speaking • Ability to lift up to 15 pounds at times • Flexibility to work across various time zones

🏖️ Benefits

• Medical, dental, and vision plans • Life insurance and disability coverage • Tax-advantaged savings accounts • Employee Assistance Program • Home office benefits • Employee Ownership Program • Paid time off • Holidays • Bereavement leave • 401(k) retirement plan with employer matching • Performance-based bonus opportunity • Supportive, dedicated, and teamwork-driven culture • Career growth opportunities

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