Inside Sales Representative – Diagnostic Imaging Parts

🔥 8 minutes ago

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Probo Medical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Probo Medical is a global provider of diagnostic medical imaging equipment, parts, refurbishing, rentals, repair, training and related services. The company supplies new and refurbished ultrasound, MRI, CT, X-ray, nuclear medicine/PET systems and monitoring devices, performs ISO 13485-certified repairs and refurbishing with warranties, and offers equipment financing, rentals, field service, and training to hospitals, clinics, imaging centers and veterinary customers.

📋 Description

• Serve as the primary point of contact for inbound diagnostic imaging parts inquiries via phone, email, and other channels • Respond to requests for quotations, pricing, availability, and technical information • Develop accurate and competitive quotations to maximize quote conversion and revenue • Follow up on open quotations to increase win rates and secure purchase orders • Build relationships with hospitals, independent service organizations, OEM service providers, and biomedical engineering departments • Use internal inventory systems to identify available parts, exchange options, and alternatives • Recommend substitute or upgraded products when appropriate • Process customer orders accurately and efficiently • Coordinate with Operations, Repair, Procurement, and Logistics teams for timely fulfillment and customer satisfaction • Maintain accurate customer records, quotations, and sales activities in company systems • Resolve concerns regarding pricing, availability, order status, and product selection • Develop working knowledge of diagnostic imaging systems, replacement parts, exchange programs, and company service offerings • Meet or exceed metrics including quote turnaround time, quote conversion, order accuracy, revenue, and customer satisfaction • Collaborate with teammates to improve response times, sales processes, and customer experience • Maintain professional relationships with customers, suppliers, colleagues, and management • Perform other duties as assigned

🎯 Requirements

• High School Diploma/GED or a minimum of 3 years of related experience, or equivalent combination of education and experience • Three or more years of experience in inside sales, customer service, or parts sales • Experience in diagnostic imaging, biomedical equipment, medical equipment, industrial equipment, or technical parts sales preferred • Ability to manage multiple customer opportunities in a fast-paced sales environment • Strong verbal and written communication skills • Excellent organizational and time management abilities • Ability to build customer relationships and close transactional sales opportunities • Proficiency with Microsoft Office and CRM/ERP software such as Salesforce • Ability to learn technical product information and communicate value effectively • Associate or bachelor’s degree preferred • Experience selling replacement parts for diagnostic imaging equipment preferred • Experience using Salesforce or similar CRM platforms preferred • Ability to work seated while using a computer for extended periods, up to 8 hours per day • Strong attention to detail and ability to manage multiple priorities simultaneously