Senior Product Manager – Digital Self Service

🔥 4 minutes ago

🌵 Arizona, Utah – Remote

🌵 Arizona – Remote ⛷️ Utah – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

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Progressive Leasing

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

📦 Logistics

🛒 Retail

Consulting • Logistics • Retail

Progressive Leasing is a company that offers lease-to-own purchase options for consumers who may have less-than-perfect credit. They provide a convenient and flexible way for customers to acquire items such as furniture, electronics, jewelry, tires and wheels, mobile devices, appliances, and mattresses from thousands of retail locations nationwide. Their underwriting process considers various data points like income and banking history instead of relying solely on credit scores, allowing more people to be approved. With automatic payment scheduling options, customers can align payments with their paydays, enhancing ease and affordability.

📋 Description

• Demonstrated ability to solve difficult problems by bringing innovative solutions • Use sound judgement to assess risks & opportunities, then provide well-structured, data-informed, and written narratives • Proven ability to engage with engineers, designers, peers, and company leaders in a constructive and collaborative relationship • Develop and maintain a product roadmap by meeting with internal stakeholders and customers to continuously improve the post-approval customer experience • Lead cross functional initiatives to identify business problems, mitigate risk, and validate proposed solutions through customer and market research • Define use cases, features, requirements, and acceptance criteria that articulate desired product functionality • Establish in partnership with dependent teams an iterative release schedule that delivers value and features to customers, on time and as promised • Test, measure, and iterate on existing product experiences — identifying friction points and driving incremental improvements grounded in data • Manage stakeholder expectations and communicate timelines, blockers, successes, and failures in a clear manner • Analyze performance of product features • Establish buy-in at all levels of the organization and maintain strong communication channels with various functional areas

🎯 Requirements

• 5 to 7 years of experience in software Product Management • Experience owning and managing post-approval or account management products in a consumer-facing digital environment • Ability to design and iterate on self-service experiences that reduce customer effort and increase autonomy across web and mobile • Experience configuring or optimizing AI chatbot workflows to support self-service customer resolution • Familiarity with financial services or fintech products — comfortable navigating payment flows, lease or loan lifecycle management, and the regulatory context that comes with them • Ability to move from high-level strategy to detailed execution • Exceptional communication skills: listening, speaking, collaborating, and proven ability to write/present effectively to a variety of audiences • High-integrity and ambition to relentlessly pursue the best possible product and service • Demonstrated ability to self-motivate, self-direct, and be flexible within a fast-paced environment • Passion and desire for innovating exciting new products • Bachelor's degree or equivalent work experience • Payment or billing product experience • Experience with customer notification systems — push, email, or SMS triggers tied to account or payment events • Experience in lease-to-own, BNPL, or other consumer lending / FinTech products • Mobile & web-based product experience • Risk product experience

🏖️ Benefits

• Competitive Compensation • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave • Company Matched 401k • Paid Time Off + Paid Holidays + Paid Volunteer Hours • Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) • Employee Stock Purchase Program • Tuition Reimbursement • Charitable Gift Matching • Job required equipment and services

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