Renewal Account Manager – Digital Experience

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $61k - $70k / year

⏰ Full Time

🟢 Junior

🛍️ E-commerce

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Progress

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1981

🤖 Artificial Intelligence

💰 Post-IPO Equity on 1995-01

Software • Artificial Intelligence • Infrastructure Management

Progress is a software company that offers a wide range of products and services aimed at improving digital experiences, data management, and infrastructure management. The company provides AI-powered applications across its platforms, enabling businesses to develop and manage these applications efficiently. Progress offers solutions such as the Progress Data Platform for data, AI, and analytics projects, and Sitefinity for digital content and experience management. Additionally, Progress provides infrastructure management products to help streamline network and application management, as well as data connectivity tools under the DataDirect brand. The acquisition of ShareFile has expanded Progress's capabilities in secure file transfer and collaboration. With a strong focus on artificial intelligence, Progress works to deliver innovative solutions for its customers and partners across various industries.

📋 Description

• Own and manage a portfolio of software maintenance and subscription renewal opportunities. • Drive retention, expansion, upsell and cross-sell revenue while consistently achieving or exceeding quota. • Build trusted relationships with customers, partners, and key decision-makers to maximize customer value and long-term retention. • Collaborate with Sales, Customer Success, Finance, Legal, and other internal teams to successfully execute renewal strategies. • Maintain accurate forecasts, opportunity records, and contract data within CRM systems. • Share best practices and act as a resource for teammates by helping improve team performance and renewal outcomes.

🎯 Requirements

• 1-3+ years of experience in software renewals, account management, inside sales, customer retention, or a similar quota-carrying role. • Proven track record of achieving or exceeding revenue targets. • Experience managing customer relationships and negotiating commercial agreements. • Strong organizational, analytical, and problem-solving skills. • Excellent verbal and written communication skills. • Experience using CRM platforms and Microsoft Office tools. • Experience with SaaS, software maintenance, or subscription-based business models (beneficial). • Experience identifying and closing upsell and cross-sell opportunities (beneficial). • Experience partnering with direct sales teams on strategic customer accounts (beneficial). • Bachelor's degree or equivalent professional experience (beneficial).

🏖️ Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan) • Tuition Reimbursement program • Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance • Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback • Flexible paid vacation time, paid day off for your birthday, and company holidays • A variety of leave plans, including Parental Leave • Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health