Data Support Engineer

🕒 August 28

🐊 Florida, Illinois, +9 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🤝 B2B

🔧 Hardware

💰 Private equity on 2023-06

Manufacturing • B2B • Hardware

ProMach is a global provider of processing and packaging equipment, integrated systems, and services for consumer packaged goods (CPG) and pharmaceutical manufacturers. The company assembles best-in-class brands into business lines that cover the full packaging line — from processing, filling and bottling to labeling, coding, robotics, end-of-line and turnkey conveyor and integration services. ProMach markets equipment and engineering solutions (including sterilization/pasteurization, pouch and tray systems, capping, labeling, palletizing and digital intelligence for production lines) and reports 150,000+ machines in the field, 50+ go-to-market product brands, 90+ manufacturing and sales locations, and 6,000+ employees worldwide.

📋 Description

• Serve as the first point of contact for data platform support requests and incidents • Monitor daily data loads, integrations, and scheduled processes • Investigate and resolve routine data issues and escalate complex problems when necessary • Respond to user questions regarding dashboards, reports, datasets, and data availability • Create and maintain support documentation and knowledge base articles • Provision, modify, and remove user access across data and reporting platforms • Support data quality validation activities and investigate data discrepancies • Assist with data cleansing, transformation, and standardization efforts • Participate in testing and deployment activities for new data integrations • Help maintain data dictionaries, lineage documentation, and technical specifications • Work directly with business users to understand data-related issues and requirements • Educate users on available reporting tools and data resources • Assist with training materials and user documentation • Provide Tier 1 support for the enterprise data platform while developing foundational data engineering skills • Collaborate with Data Engineers, Business Analysts, Data Stewards, and business users across the organization

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, or related field, or equivalent work experience • 0–3 years of experience in IT support, analytics, data management, or related technical roles • Basic understanding of databases and SQL • Strong troubleshooting and problem-solving skills • Excellent customer service and communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong attention to detail and commitment to data accuracy • ProMach uses E-Verify to verify employment eligibility of all new hires to work in the United States • Preferred: Exposure to reporting and analytics platforms such as Power BI or Tableau • Preferred: Basic knowledge of ETL/ELT concepts and data integration processes • Preferred: Experience with ERP systems such as SyteLine, SAP, Dynamics, or similar business applications • Preferred: Familiarity with cloud data platforms such as Databricks • Preferred: Basic programming experience in SQL, Python, or similar technologies • Preferred: Understanding of master data management and data governance concepts

🏖️ Benefits

• Salary • Comprehensive medical/dental programs • Life insurance • Generous paid time off program • Retirement savings plan with a company match • No waiting period for benefits; eligible on the first day of employment • Growth opportunities • Open, communicative work environment fostering individual initiative • Reasonable accommodation for individuals with disabilities