IT Helpdesk Technician – B2B SaaS

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $25 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prompt Therapy Solutions Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Provide responsive technical support to employees through tickets, chat, and other support channels • Troubleshoot and resolve hardware, software, account, access, and SaaS-related issues • Support macOS and Windows devices • Provision, configure, troubleshoot, recover, and refresh employee laptops and other IT equipment • Support employee onboarding and offboarding, including device and account tasks • Assist with Google Workspace, Microsoft 365, Slack, Zoom, and other SaaS platforms • Maintain accurate IT asset and device records • Own support requests from initial troubleshooting through resolution or escalation • Document solutions and contribute to the internal knowledge base • Identify recurring issues and improve support processes • Collaborate with Systems Administrators on infrastructure, networking, identity, or systems issues • Follow IT and security procedures when handling accounts, devices, and company information • Progress toward independently handling helpdesk requests, device provisioning, hardware workflows, documentation, and routine support coverage

🎯 Requirements

• Previous experience in a helpdesk, desktop support, IT support, or similar technical support role • Hands-on troubleshooting experience with macOS and Windows • Experience supporting common workplace SaaS applications • Strong troubleshooting skills and willingness to investigate problems before escalating • Clear written and verbal communication skills, especially with non-technical employees • Strong organization and follow-through • Comfort documenting technical solutions and processes • Ability to work independently while knowing when to ask for help or escalate • Patient, approachable, and service-oriented attitude • Ability to work legally in the United States • Must be physically located in the United States • Experience with every listed tool is not required; strong troubleshooting fundamentals and ability to learn new systems valued

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower