Operations Service Specialist

🕒 September 10

🇺🇸 United States – Remote

💵 $41.6k - $45.8k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Proof

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

⚖️ Legal

🔌 API

💰 $5.5M Series A on 2022-03

Legal • API • Legal Services

Proof is a comprehensive API platform that enhances workflow within legal services, particularly in job management for law firms. It provides functionalities for creating, managing, and tracking legal job specifications, billing invoices, and maintaining detailed records of servee data. The platform allows law firms to streamline processes like job assignments, document uploads, notifications, and client communications, ensuring a smooth and efficient operation within the legal domain.

📋 Description

• Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service • Ensure successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements • Adapt quickly in a fast paced environment and actively participate in and influence organizational change and improvements • Lead with empathy to drive a high standard of service quality • Ensure successful completion of platform tasks, delighting both clients and providers • Implement tailored quality policies and adapt swiftly in a fast-paced environment • Collaborate internally to enhance user experience and contribute to market growth • Provide clear and professional written communications to independent service partners and clients • Work in a support role, cross training for similar positions as needed • Be the voice of the customer and create an exceptional experience with each contact • Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers on improvements • Manage efficient operations and user experience • Identify, solve, and escalate platform issues and opportunities

🎯 Requirements

• 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy) • Accustomed to documenting your work as you go and communicating with a cross-functional audience • Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners • Strong time management, organization, communication, and administrative skills • Ability to prioritize and execute on multiple projects within stated deadlines • Experience with high volume work load • Experience in legal and/or real estate background preferred • A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm local time) • Must be authorized to work in the United States, as indicated by participation in E-Verify

🏖️ Benefits

• Eligible to participate in company bonus plan • Full-time, remote, hourly position • Medical, dental, vision, disability insurance, and 401K available • Flexible time off (paid planned and sick time, and paid holidays) • Equipment provided • Eligible for overtime earnings