Senior Customer Success Manager – Government

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $95k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Propelus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

📋 Description

• Own a portfolio of government regulatory boards and state agencies • Build trusted relationships with Executive Directors and state officials • Develop strategies aligned with agency mandates, Department of Health regulations, and public-sector risk priorities • Lead customized training for regulators and associations to support audit readiness and governance • Monitor engagement metrics and translate data into “State of the Agency” insights • Demonstrate sustained customer value and support long-term retention • Identify potential problems that Propelus solutions can help avoid • Serve as lead problem-solver for complex account hurdles • Collaborate with internal product and government affairs teams • Navigate changing government requirements • Conduct high-level business reviews • Identify opportunities to deepen partnerships and improve compliance outcomes • Take end-to-end ownership of the customer lifecycle

🎯 Requirements

• 5+ years of B2B SaaS Customer Success or Account Management experience • Experience specifically managing government, regulatory, or public health accounts • Understanding of public-sector red tape, RFP cycles, and stakeholders • Direct experience with healthcare compliance, state departments of health, or professional licensing strongly preferred • Comfortable speaking with regulators and state officials • Self-sufficient professional able to thrive in a remote environment • Experience managing a complex book of business and navigating multi-layered organizations with limited oversight • Exceptional ability to communicate with non-technical government leaders • Ability to explain complex software capabilities in terms of public policy goals • Ability to identify churn risks and build strategic rapport to retain accounts • Familiarity with Gainsight, HubSpot, and Omni • Ability to adapt to changing priorities without finalized playbooks • Must be legally authorized to work in the US; sponsorship unavailable

🏖️ Benefits

• Employee medical insurance premium covered up to 100% • Affordable spouse and child medical coverage • HSA, FSA, and traditional medical, dental, and vision insurance options • Employee dental and vision premium coverage option up to 100% • 20–30 days of PTO based on tenure • 14 paid holidays for US-based teams • One floating holiday • One paid birthday holiday during the birth month • 16 hours of Volunteer Time Off • Additional leave options • Compliance with more favorable state and local leave laws • 401(k) with company matching • Financial planning education and resources • Annual Lifestyle Spending Account for wellness, WFH equipment, and other eligible expenses • 24/7/365 Employee Assistance Program with counseling, legal and financial services, and care referrals • Carrot Fertility & Hormonal Support • Beyond Med discounted elective care plan • Spot Pet Insurance • 100% employer-paid health insurance for Costa Rica and Colombia employees • Propelus Flex Club flexible benefits platform and discounts • National holidays for Colombia and Costa Rica • 100% company-paid life insurance for LATAM employees • Remote-first, global and distributed work environment • Company-sponsored anniversary trips for 10- and 20-year anniversaries • Professional development allowance