Medical Information Specialist, Nurse

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🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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ProPharma

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2001

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 $8.6M Venture Round on 2020-10

Healthcare • Logistics • Manufacturing

ProPharma is a leading research consulting organization in the life sciences industry. The company specializes in providing custom solutions across the full product lifecycle, from early discovery to post-market monitoring. ProPharma's services include regulatory sciences, clinical research solutions, quality and compliance services, pharmacovigilance, medical information, and R&D technology. Known for its deep domain expertise, ProPharma assists clients in the pharmaceuticals, biotechnology, and medical device sectors with regulatory support, clinical development, and quality management. ProPharma's global team supports a wide range of therapeutic areas including oncology, cardiovascular, and rare diseases, among others, ensuring effective and efficient delivery of life-saving therapies.

📋 Description

• Respond to unsolicited consumer, health care professional, and other external customer requests for medical and safety information via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of pharmaceutical clients • Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma policies • Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints • Complete tasks within deadlines documented in ProPharma SOPs and client Working Practices • Formulate accurate responses using approved labeling, standard responses, published literature, and other data • Assist with writing custom medical information responses • Log enquiries accurately, comprehensively, and promptly in Inquiry Handling Systems • Perform quality checks on adverse events, product quality complaints, correspondence, and enquiries • Provide rotated after-hours coverage as required • Manage confidential information and personal data according to privacy regulations and company policies • Comply with health and safety policies • Perform other activities delegated by the Manager

🎯 Requirements

• Nursing degree (RN/BS/BA/MS) in Canada or US • Excellent verbal and written communication skills • Proofreading ability, professional telephone etiquette, and empathetic customer service skills • Fluent and grammatically correct writing in the target language for the role • English language proficiency • Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards • Strong verbal reasoning, critical thinking, and analytical ability • Ability to multitask with attention to detail within restrictive timeframes • Planning, prioritizing, and organizational skills • Ability to independently identify problems and suggest effective solutions • Ability to learn, take instruction, and apply it to daily operations and tasks • Receptive to constructive feedback and able to take responsibility for allocated work • Self-motivated, proactive, and willing to seek additional workload projects • Ability to work independently and as part of a team • High proficiency in Microsoft Office software platforms and Adobe Acrobat • Experience using a document management system • Aptitude to learn inquiry handling databases and other computer systems

🏖️ Benefits

• Remote working support • Hybrid work encouraged for new hires within a reasonably short commute of an office, as agreed with the manager • Diversity, equity, and inclusion commitment • Equal Opportunity Employer • Safe and empowering workplace