Customer Support Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ProSites

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

📣 Marketing

☁️ SaaS

Healthcare • Marketing • SaaS

ProSites is a provider of websites, digital marketing, and practice-efficiency software tailored primarily to dental practices and other community-based professionals (medical, veterinary, accounting/financial via the CPA Site Solutions brand). The company offers dental website design and hosting, SEO, social media and paid advertising (Facebook ads, PPC, Local Services Ads), review management, AI chat, online forms and payments, recall/reminder automation, phone systems, insurance verification, and practice dashboards to acquire and retain patients and automate office workflows. ProSites markets itself as a turnkey digital-marketing and SaaS-style solution for healthcare practices and claims thousands of clients and partnerships with dental associations.

📋 Description

• Demonstrate outstanding customer service through phone, cases, email, and chat support • Manage client requests through Salesforce CRM cases and phone interactions • Engage in real-time troubleshooting to resolve technical issues • Maintain up-to-date documentation of client interactions and organizational changes • Provide Tier-one support for inbound and outbound calls, website edits, webmail setup and troubleshooting, billing, product support, document exchange, secure firm portal, DNS records, service downgrades, ownership transfers, and sales upsell assistance • Educate current clients about product use and additional service opportunities • Identify and maximize opportunities to sell additional or upgraded services while providing a high-quality customer experience • Meet performance goals and metrics • Perform additional duties as assigned by management

🎯 Requirements

• 2 Year degree preferred • 3+ years of customer service experience in a fast paced, customer focused, or technical/helpdesk call center environment • Strong time management skills • Keen attention to detail • Basic HTML & CSS understanding is strongly preferred and recommended • Familiarity with CRM platforms, preferably Salesforces.com, or similar systems required • Proficient with Microsoft and Adobe products such as: Word, Excel, Photoshop • Basic understanding of DNS (Domain Name Server), including A, MX, TXT, and CNAME records preferred • Knowledge of digital marketing such as SEO, PPC, LSA, Google Business Profile, and Facebook Ads preferred • Sales experience preferred • Must be able to lift at least 20 pounds • May be requested to work overtime and weekends if deemed necessary • Regular and reliable attendance is required • Prolonged periods of sedentary movement

🏖️ Benefits

• Full-time employment • Overtime and weekend work may be available when necessary