Automotive Technician, Service Advisor, Parts Specialist, Mechanical Claims Adjuster

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

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Protective Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1908

💸 Finance

🛡️ Insurance

Finance • Insurance

Protective Life is a financial services company specializing in providing affordable life insurance and annuities. The company offers a variety of insurance products such as term life, whole life, and universal life policies, as well as fixed, immediate, indexed, and variable annuities. Protective Life assists individuals in planning for their future, including retirement, estate planning, and financial protection for families. The company emphasizes its commitment to sustainability, community involvement, and helping customers achieve protection and security throughout various life stages. Protective Life is known for its strong financial foundation and is licensed to operate in all states except New York.

📋 Description

• Adjudicate automotive, RV/other unit types, and/or powersports claims submitted through the web portal and other work queues • Verify the validity and accuracy of claim submissions • Communicate follow-up information and new-claim web instructions • Review assigned incoming claims and request additional information, pictures, or inspections as needed • Ensure authorized claims receive required approvals before authorization • Handle claims according to agreement terms and state requirements • Provide authorization within 30 minutes when no additional information is required • Maintain claim-handling and communication metrics • Assist the Mechanical Claims Lead and Supervisor with various projects • Maintain key performance indicators, including claims audits, contact center adherence, new claim handling, attendance, one-on-ones, and coaching plans • Support other teams and cross-train in other departments • Share ideas to improve organizational productivity • Provide exceptional customer service and perform administrative duties

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 3+ years of customer service or administrative experience • Reliable and punctual • Ability to plan, organize, prioritize, and complete assignments timely • Detail-oriented, accurate, and highly organized • Active listening and ability to adapt to various personalities • Effective written communication skills • Ability to solve customer problems creatively and effectively • Ability to maintain confidentiality of sensitive information • Sound judgment and tact in applying policies and solving problems • Experience using computer hardware and software • Proficiency with Microsoft Office Suite • Typing/Alphanumeric speed of 40+ wpm and strong 10-key skills • Strong mathematical aptitude • Ability to multitask while handling interruptions • Ability to work flexible hours • Ability to lift at least 20 pounds • Preferred: contact center claims or automotive service experience • Experience in automotive mechanical claims, service writing, or repair facility operations • Understanding of automotive systems, repair processes, and industry labor guides such as Mitchell and AllData • Ability to frequently sit for long periods and occasionally walk, stand, reach, stoop, kneel, or crouch • Ability to constantly hear and talk, in person and by phone • Ability to use multiple computer monitors and programs • Finger dexterity for keyboard, calculator, and standard office equipment • Ability to work extended hours at a computer and use close vision, distant vision, depth perception, and adjust focus

🏖️ Benefits

• Comprehensive health, dental and vision insurance • Mental health benefits • Employee assistance program • Paid time off • Paid parental leave • Short-term disability • Cultural observance day • Contributions to healthcare accounts • Pension plan • 401(k) plan with Company matching • ProHealth Rewards platform with cash rewards • Annual incentive based on individual and Company performance • Remote, work from home opportunity