Service Desk Engineer – 2nd and/or 3rd Shift

🔥 5 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Protera

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

📦 Logistics

💰 $10M Series A on 2021-07

Consulting • Logistics • Cloud Services

Protera is a globally certified SAP, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP) cloud migration and enterprise managed service provider. The company excels in modernizing, optimizing, and securing enterprise workloads in the cloud, offering a suite of services that include cloud modernization, managed cloud security, disaster recovery, data intelligence, and SAP migration. Protera has been a pioneer in enterprise cloud services since 1998, known for its deep technical expertise in SAP systems and ability to drive down costs while enhancing performance and security for its clients.

📋 Description

• Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed • Deliver high-quality communication to customers through all support channels • Perform advanced reporting and data collection to support issue resolution and analysis • Monitor and triage inbound alerts, following documented escalation processes • Initiate the Major Incident Management (MIM) process when required • Access customer systems to conduct third-level troubleshooting when necessary • Mentor and train new team members to support growth within the team • Respond to inbound requests with accurate and timely information • Manage your schedule flexibly to support 24x7 service desk operations

🎯 Requirements

• A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience) • Excellent verbal and written communication skills in English • Strong attention to detail and a passion for problem-solving • Ability to multitask, prioritize, and work independently in a fast-paced environment • Eagerness to grow and take initiative in your career • Familiarity with Microsoft Office (Excel, PowerPoint, Outlook, Word) • SAP knowledge or exposure • Basic understanding of Linux • Insight into database administration or monitoring • Understanding of ITSM tools and ITIL best practices • Knowledge in Networking, Systems, Databases, or Application Support • Additional languages beyond English (a plus)

🏖️ Benefits

• Two PPO Medical plans • Dental insurance • Vision insurance • Health Savings Account • Flexible Spending Accounts • Dependent Care FSA • 401k retirement savings plan • Company paid Life Insurance • Flexible PTO policy • Paid Holidays • Mentorship • Certifications • Career growth • Flexible work setup (remote/hybrid) • People-first culture with a global mindset