Senior Director, Global Implementation Services

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🗽 New York – Remote

🗽 New York – Remote

💵 $221k - $247k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Prove

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Prove is the world’s most accurate identity verification and authentication platform, trusted by over 1,000 leading companies to reduce fraud and improve consumer experiences. The company offers a range of digital identity solutions, including Prove Pre-Fill®, Prove Identity®, and Prove Auth®, which streamline the onboarding process, enhance authentication, and provide real-time identity management. With advanced KYC-compliant identity verification and solutions that enable a seamless user experience, Prove is widely used across various industries such as banking, healthcare, and fintech to mitigate fraud and accelerate digital onboarding. Prove ensures bank-grade security, offering frictionless and secure identity verification across the globe.

📋 Description

• Lead a global organization of Implementation Specialists, Integration Engineers, Project Managers, and Customer Enablement teams. • Own the global strategy for solution delivery and create a repeatable, scalable, efficient onboarding framework. • Assess, upskill, and grow the global implementation function. • Synchronize implementation roles to create seamless end-to-end delivery with frictionless hand-offs. • Identify and remove onboarding friction points and continuously optimize the onboarding lifecycle. • Implement automation, standardized “Golden Path” integration playbooks and templates, and self-service tools. • Oversee complex, multi-product global integrations to bank-grade security and architectural standards. • Partner with Sales and Finance to project and achieve Go-Live targets and predictable revenue recognition. • Represent the customer voice and collaborate with Product and Engineering on product gaps and implementation ease. • Build relationships with strategic clients and serve as senior technical contact for C-suite stakeholders. • Establish, track, and report KPIs including TTL, Path to Revenue Recognition, Onboarding Health, Resource Utilization, customer success metrics, and Implementation CSAT.

🎯 Requirements

• 12+ Years of Experience: Extensive background in Professional Services, Implementation, or Solutions Engineering within a high-growth SaaS or FinTech environment. • At least 5+ years of experience managing "managers of managers" and leading a global, distributed workforce. • Successfully scaled a delivery organization from a regional footprint to a global powerhouse. • Demonstrated track record of significantly reducing onboarding/implementation timelines for complex API-driven products. • Deep understanding of identity, authentication, mobile ecosystems, and the technical requirements of the financial services industry. • Mastery in translating technical complexity into business value for executive-level audiences. • Bachelor’s degree in Computer Science, Engineering, or a related field; MBA or advanced degree preferred.

🏖️ Benefits

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan • Modern Health for financial, mental, and physical wellness • 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices) • Unlimited Vacation and Flexible hours • Comprehensive medical benefits for you and your family • Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement) • Bottomless snacks & beverages for certain office locations • Daily GrubHub stipend for lunch if coming into the office (US Offices)

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