Vice President, ServiceNow

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 10%

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PTG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1986

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

PTG is a B2B provider of integrated commercial audio, video, and digital signage solutions that combine hardware, custom content, interactive technology and data-driven analytics. Its Digital IQ platform merges interactive displays, content monetization and analytics to measure in-store traffic, dwell time, campaign performance and customer behavior. PTG delivers end-to-end services — system design, installation, managed digital signage, and ongoing service and support — for customer-facing environments such as retail, hospitality, automotive and banking.

📋 Description

• Own and develop the strategic roadmap for PTG's ServiceNow practice • Determine where PTG should compete, how the practice should differentiate, and where to invest for sustainable growth • Evaluate growth opportunities across net-new business, install-base expansion, managed services, packaged offerings, capabilities, partnerships, and other channels • Translate strategy into priorities for investment, hiring, sales activity, capability development, and go-to-market decisions • Build scalable operating structure and discipline • Develop business cases and recommendations for offerings, investments, partnerships, and strategic initiatives • Own commercial performance, including revenue growth, pipeline, bookings, pricing strategy, deal economics, and profitable growth • Establish and lead the practice sales strategy • Own pipeline management, forecasting, account strategy, territory alignment, and sales performance • Guide deal structure, pricing, commercial models, and pursuit strategy • Serve as executive leader on major or strategically important pursuits • Strengthen PTG's visibility and credibility within the ServiceNow ecosystem • Build senior relationships with ServiceNow sales, public sector, partner, and regional leadership • Develop co-sell and partner-led opportunities • Ensure use of applicable ServiceNow partner programs, competencies, designations, enablement, and market investments • Align Sales, Solution Consulting, and Operations & Delivery around common priorities and outcomes • Establish roles, decision rights, accountability, and operating expectations • Develop leaders and team members while setting performance expectations • Lead Account Executive, Solution Consulting, and Operations & Delivery leadership as an integrated practice • Partner with the Director of Operations & Delivery on capacity, capability, delivery risk, customer health, and execution readiness • Make final practice-level business decisions and intervene in cross-functional issues requiring senior leadership • Make day-to-day strategic, commercial, organizational, and operational decisions with significant autonomy • Partner with the COO / Executive Sponsor on major strategy changes, material investments, organizational expansion, executive hiring or termination, acquisitions, and other broader PTG matters

🎯 Requirements

• Significant leadership experience within the ServiceNow ecosystem, with a strong understanding of ServiceNow's sales, partner, and services ecosystem • Demonstrated experience helping build, lead, or scale a ServiceNow consulting and professional services business • Proven experience leading sales teams and developing high-performing commercial organizations • Strong understanding of consulting and professional services economics, including pricing, margin, utilization implications, staffing considerations, and deal structure • Demonstrated experience developing and executing growth strategies rather than solely carrying an individual sales quota • Proven ability to lead complex enterprise pursuits and provide experienced guidance on deal strategy and commercial models • Established relationships and credibility within the ServiceNow ecosystem • Experience selling consulting and technology services to public sector customers or significant experience supporting organizations focused on public sector markets • Demonstrated ability to lead cross-functional teams including Sales, Solution Consulting, and Delivery • Experience making organizational, investment, and go-to-market decisions in a growing business environment • Preferred: Experience scaling a ServiceNow consulting/services practice through a comparable stage of growth • Preferred: Experience working for a ServiceNow implementation partner, consulting organization, or within ServiceNow with significant partner/services exposure • Preferred: Experience developing managed services or other recurring services offerings • Preferred: Experience building repeatable or packaged ServiceNow offerings • Preferred: Experience with ServiceNow subscription/resale models • Preferred: Experience working with public sector procurement vehicles and complex government buying processes

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