CXM Account Manager

🕒 August 4

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PureCars

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚘 Automotive

📣 Marketing

☁️ SaaS

💰 Venture Round on 2019-05

Automotive • Marketing • SaaS

PureCars is a company that offers advanced data-driven marketing solutions specifically for automotive dealers. They focus on attracting and converting more customers through their comprehensive digital advertising services and customer data platform, known as The AutoMiner. By leveraging unmatched data capabilities, market insights, and reporting, PureCars helps dealers make impactful marketing decisions. Their omni-channel approach includes digital advertising, social media, OTT & video, direct mail, and email marketing. With a strong network of OEM partnerships and access to leading advertising partners in North America, PureCars positions itself as a leader in automotive marketing innovation.

📋 Description

• Proactively manage, retain, and grow an assigned portfolio of dealership partners • Serve as the primary post-launch point of contact for dealer leadership and end users • Drive platform adoption, utilization, accountability, and overall account health • Build and maintain relationships with Dealer Principals, General Managers, BDC Managers, General Sales Managers, Service Directors, and other department leaders • Conduct proactive outreach, regular business reviews, consultative support, and ROI reviews • Monitor dealership metrics, utilization, and ROI reporting and present actionable recommendations • Coordinate in-store visits, Webex sessions, training, and proactive follow-up • Hold dealerships accountable for action items, utilization goals, and training completion • Provide best practices, workflow recommendations, and troubleshooting suggestions • Guide customers to training resources and internal support teams while maintaining relationship ownership • Collaborate monthly with dealership leaders on portal accuracy, campaign alignment, and direct mail needs • Liaise with sales, support, training, product, and accounting teams • Identify referral and account expansion opportunities • Assist with billing inquiries, invoicing questions, credits, holds, and accounts receivable follow-up • Complete administrative work, reporting, DCRs, and Salesforce documentation • Travel as necessary to maintain dealership presence and support strategic account needs

🎯 Requirements

• 5+ years of automotive, account management, customer success, dealership operations, or related client-facing experience preferred • Automotive dealership experience strongly preferred • Prior experience in account management, customer retention, training, or dealership relationship management preferred • Experience with CRM systems, lead management workflows, and dealership process improvement preferred • Bachelor's degree preferred or equivalent relevant experience • Ability to travel up to 50% of the time based on territory and business needs • Demonstrated ability to build trusted dealer relationships and communicate effectively with executive and frontline stakeholders • Strong consultative communication skills with the ability to influence action and hold customers accountable • Excellent written and verbal communication skills • Strong organizational skills and the ability to manage multiple priorities across a book of business • Demonstrated ability to analyze account performance, identify risk, and recommend solutions • Ability to use discretion, exercise good judgement, and maintain strict confidentiality • Proficient with CRM platforms, account documentation, Excel, Word, PowerPoint, and web-based meeting tools • Strong customer-facing skills and ability to navigate sensitive dealer conversations with professionalism and tact • Knowledge of automotive retail operations, dealership workflows, and customer lifecycle management

🏖️ Benefits

• Competitive Compensation Package • Medical • Dental • Vision • Health Savings Accounts • Life Insurance • Disability • Paid Time Off • 401(k) Retirement Savings Plan • Fitness Reimbursement Plan • Fully remote work arrangement