CXM Account Manager

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PureCars

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚘 Automotive

📣 Marketing

☁️ SaaS

💰 Venture Round on 2019-05

Automotive • Marketing • SaaS

PureCars is a company that offers advanced data-driven marketing solutions specifically for automotive dealers. They focus on attracting and converting more customers through their comprehensive digital advertising services and customer data platform, known as The AutoMiner. By leveraging unmatched data capabilities, market insights, and reporting, PureCars helps dealers make impactful marketing decisions. Their omni-channel approach includes digital advertising, social media, OTT & video, direct mail, and email marketing. With a strong network of OEM partnerships and access to leading advertising partners in North America, PureCars positions itself as a leader in automotive marketing innovation.

📋 Description

• Serve as the lead point of contact for assigned dealerships after launch • Build and maintain relationships with dealership stakeholders, including Dealer Principals, General Managers, BDC Managers, General Sales Managers, Service Directors, and department leaders • Manage dealership retention through proactive outreach, business reviews, and consultative support • Monitor dealership metrics, utilization, and ROI reporting and present actionable recommendations • Strategize with client leadership to improve adoption, execution, and account health • Enhance knowledge and usage of AutoAlert programs through in-store visits, Webex sessions, training coordination, and follow-up • Hold dealerships accountable for action items, utilization goals, and training completion • Ensure dealership training plans are completed and accounts are maintained • Provide best practices, workflow recommendations, and troubleshooting suggestions • Guide customers to training resources and internal support teams while maintaining relationship ownership • Collaborate monthly with dealership leaders to confirm portal accuracy, campaign alignment, and direct mail needs • Liaise with sales, support, training, product, and accounting teams to ensure client outcomes • Identify referral and expansion opportunities and communicate them internally • Assist Accounting with billing inquiries, invoicing questions, credits, holds, and accounts receivable follow-up • Complete administrative work, reporting, DCRs, and Salesforce documentation • Travel as necessary to maintain dealership presence and support strategic account needs

🎯 Requirements

• 5+ years of automotive, account management, customer success, dealership operations, or related client-facing experience preferred • Automotive dealership experience strongly preferred • Prior experience in account management, customer retention, training, or dealership relationship management preferred • Experience with CRM systems, lead management workflows, and dealership process improvement preferred • Bachelor's degree preferred or equivalent relevant experience • Ability to travel up to 50% of the time based on territory and business needs • Ability to build trusted dealer relationships and communicate with executive and frontline stakeholders • Strong consultative communication skills and ability to influence action and hold customers accountable • Excellent written and verbal communication skills • Strong organizational skills and ability to manage multiple priorities across a book of business • Ability to analyze account performance, identify risk, and recommend solutions • Ability to use discretion, exercise good judgment, and maintain strict confidentiality • Proficiency with CRM platforms, account documentation, Excel, Word, PowerPoint, and web-based meeting tools • Strong customer-facing skills and ability to navigate sensitive dealer conversations professionally and tactfully • Knowledge of automotive retail operations, dealership workflows, and customer lifecycle management • Legal authorization to work in the U.S. is requested in the application

🏖️ Benefits

• Competitive Compensation Package • Medical • Dental • Vision • Health Savings Accounts • Life Insurance • Disability • Paid Time Off • 401(k) Retirement Savings Plan • Fitness Reimbursement Plan