Senior Account Manager

🔥 20 minutes ago

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Quantum Metric

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

🏥 Healthcare

✈️ Travel

💰 $200M Series B on 2021-01

Consulting • Healthcare • Travel

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

📋 Description

• Serve as the primary point of contact for key enterprise accounts and build executive-level relationships • Collaborate with Sales leadership to identify, develop, and execute strategic account plans for expansion opportunities • Own account renewal and expansion goals, provide accurate forecasting, and negotiate contracts and renewals • Develop and execute comprehensive account plans with Customer Success and Sales teams • Lead regular Quarterly Business Reviews with executive and C-suite client stakeholders • Maintain accurate internal information on account health, renewal status, and growth opportunities • Engage with the internal Executive Team on risks, opportunities, and key initiatives • Cultivate customer advocacy opportunities, including case studies, speaking engagements, and webinars • Educate executive stakeholders on new features, advanced use cases, and enterprise-level integrations • Collaborate with Customer Success Managers and Sales, Product, and Marketing teams • Drive customer retention, success, growth, and expansion

🎯 Requirements

• Bachelor's degree in Business Administration, Management, or a related field • Proven ability to develop and execute strategic plans and manage complex projects with executive oversight • Excellent organization, strategic thinking, and attention to detail • Strong verbal, written, and presentation skills • Ability to articulate strategic value propositions and influence executive-level stakeholders • 7+ years of progressive experience managing and growing relationships with large, complex enterprise clients at the strategic level • Proactive, solutions-oriented, and collaborative approach to complex issues • Eagerness to learn and be coached • Ability to communicate effectively, present confidently, and influence executive and C-suite leaders • Ability to manage multiple account initiatives simultaneously with accuracy and attention to detail • Consistent track record of meeting and exceeding customer retention and expansion goals • Ability to travel as needed, approximately 20–30% of the time or two to three times per month

🏖️ Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Flexible work environment • Resources for professional development and team building • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) • Regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings • Employee Resource Groups • Coaching and training programs designed to accelerate career development