Customer Success Manager

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PurpleLab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 $12.7M Series A - Purple Labs on 2007-09

Healthcare • Pharmaceuticals • SaaS

PurpleLab is a real-world data and analytics company that provides validated, standardized healthcare datasets and a multimodal analytics platform (HealthNexus®) to help life sciences, payers, providers, agencies/media, and financial clients turn real-world data into actionable insights. Their offering centers on large-scale claims, provider, eligibility, remittance, EHR, and mortality datasets (billed as 16B+ annual claims) and supports real‑world evidence, campaign measurement, network intelligence, and operational analytics. PurpleLab positions itself as a flexible partner offering data access, pre-built analytics, and full-service consulting to accelerate drug development, advertising measurement, payer/provider network optimization, and other healthcare analytics use cases.

📋 Description

• Onboard new customers and build deep relationships with existing clients • Drive customer adoption and outcomes leading to renewals, expansion, and advocacy • Collect and analyze customer data and feedback to develop onboarding and retention strategies • Feed customer insights into the product roadmap • Participate in pre-sales activities, including product demos and trial engagement • Advise prospective and new customers on onboarding, engagement, renewals, and expansion • Analyze customer health metrics and gather customer feedback • Represent the customer voice across product, marketing, and sales processes • Collaborate with team members to support renewal and expansion opportunities • Lead onboarding, platform end-user training, and post-go-live support • Configure the software platform according to customer requirements and troubleshoot technical issues with engineering and development teams • Assess customer engagement and provide feedback on product and service improvements • Provide platform insights to help customers maximize value and grow the customer base • Stay informed about competing products and services • Perform other duties supporting business needs and company objectives

🎯 Requirements

• Bachelor’s degree is required • 5+ years of customer success experience in the SaaS and/or DaaS services industry is required • Experience in advertising, healthcare data analytics, Life Science, or the Payer Provider market is required • Experience with SQL or other data analytics tools is required