Needs Assessment Team Lead

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Pyramid Healthcare

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1001 - 5000 employees

🧘 Wellness

Wellness

Pyramid Healthcare is an integrated behavioral healthcare system that provides personalized treatment for substance use disorders, mental health conditions, and eating disorders across multiple levels of care (detox, inpatient, outpatient) and via telehealth. Founded in Altoona, PA, it operates a family of programs and affiliated brands focused on clinically integrated, person-first care, workforce education and training, and multi-state expansion to improve recovery outcomes and community well-being.

📋 Description

• Subject matter expert for all workflows as it pertains to assigned line(s) of business • Work with Training Team and/or Supervisors to establish training schedule • Assist with development of and maintenance of training material • Complete training of all new hires, and assist with ongoing training opportunities for existing teammates • Provide timely feedback to leadership regarding training successes and areas for improvement for both new hires and existing teammates • Responsible for Lead Quality Management for entire team - ensuring all leads are tended to timely, and opportunities for scheduling are resolved • Ensure Call Detail information is reviewed on a daily basis, to ensure LQM is maximized for scheduling opportunities • Responsible for all daily reporting - telephonic, call documentation, and lead - to be presented to leadership • Assist team with taking calls, up to but not limited to 50% of time • Assist with ancillary work as stipulated by supervisor • Navigate Veteran initiatives as appropriate per line of business • Assist with escalated calls.

🎯 Requirements

• High School Diploma or GED • At least 6 months as top performing teammate • Maintained defined KPIs for last 6 months of employment • No disciplinary action within last year of employment

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Life Insurance • Paid Time Off • 401(k) with Company Match • Tuition Reimbursement • Employee Recognition Programs • Referral Bonus opportunities • And More!