Account Management Sales Leader

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Qualtrics

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $180M Series C on 2017-04

Enterprise • SaaS • B2B

Qualtrics is a leading provider of experience management software that helps organizations improve their customer, employee, and market research experiences. The company offers a wide range of solutions, including tools for customer experience, employee engagement, strategy and research, and experience management platforms powered by artificial intelligence. Qualtrics enables businesses to root out friction in digital interactions, optimize digital self-service, and gather in-depth insights from any customer or employee interaction. Their technology is designed to empower teams to make data-driven decisions that enhance customer satisfaction and improve business outcomes across various touchpoints.

📋 Description

• Lead a team of 6 front line leaders and 30+ Account Executives • Drive ARR expansion using SaaS and Generative AI offerings across existing accounts • Execute account expansion strategies focused on NRR, LTV, and account health • Protect, renew, and expand high-value, seven-figure enterprise contracts • Build a high-performing account management culture centered on value-based selling, strategic planning, and executive partnership • Manage retention metrics, expansion deal structures, co-terming, and complex contract renewals • Train representatives on expansion motions, Executive Business Reviews, multi-threading client relationships, and renewal forecasting • Serve as executive sponsor for major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities • Drive account health strategies to mitigate churn risk and optimize contract negotiation cycles • Collaborate with Customer Success, Professional Services, and Product teams to align expansion with client success • Translate client feedback into new AI and experience management expansion opportunities

🎯 Requirements

• 10-15+ years of software subscription sales and commercial leadership experience (second-level or higher) focused on account expansion • Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn) • Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals • Bachelor's or advanced degree in business, technology, or a related field • Exceptional communication, storytelling, and executive-level relationship management skills

🏖️ Benefits

• Competitive compensation and strategic career development opportunities • Opportunity to shape the global marketing strategy for our most critical partnerships • Work with a world-class team driving innovation in experience management • Chance to work at the intersection of global technology partnerships and innovative marketing • Reasonable accommodations for persons with disabilities during the application, interview, and employment process