Technical Account Manager – Post Sales, SME

🔥 0 minutes ago

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

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Qualys

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

📋 Compliance

💰 $5.6M Series C on 2004-11

Cybersecurity • SaaS • Compliance

Qualys is a pioneer and leading provider of disruptive cloud-based security, compliance, and IT solutions with over 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100 companies. Founded in 1999, Qualys offers a unified platform for automating security and compliance solutions, enabling organizations to streamline vulnerability detection and protection across various IT assets, including on-premises systems, endpoints, servers, public and private clouds, containers, and mobile devices. The Qualys Cloud Platform utilizes a single agent to continuously deliver critical security intelligence, and is strategically partnered with major cloud service providers, including Amazon Web Services, Google Cloud Platform, and Microsoft Azure.

📋 Description

• Manage relationships with Small and Medium Enterprise customers • Ensure customer satisfaction • Renew and upsell the client base quarterly • Ensure proper deployment of new and upsold services • Connect regularly with existing customers and perform technical checkups • Serve as the primary point of contact for customers • Assist with customer inquiries using Support, Pre-Sales, and Management resources • Gather customer feedback, details, and use cases • Deliver customer insights to the internal organization/Product Manager to inform product and company direction • Drive annual renewal rate, upsell rate, and overall SME customer satisfaction • Work closely with Pre-Sales to help close customers from a technical perspective • Travel occasionally to clients, partners, and trade shows

🎯 Requirements

• Security and systems/networking background • General knowledge of IT security fields, including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT, and Audit Tools • 2–3 years of experience in the Software-as-a-Service (SaaS) industry providing Network Security, IT-Auditing, and Policy Compliance solutions and applications • Knowledge of Federal Regulatory Compliance issues such as HIPAA, GLBA, Sarbanes-Oxley (SOX), FISMA, and SCAP is a plus • Knowledge of Auditing Frameworks such as CIS, NIST, CobiT, ISO27001, ITIL, and NERC-CIP is a plus • Excellent work ethic and “make it happen” attitude • Excellent written and verbal communication skills • Ability to work primarily over the phone • Ability to travel occasionally to clients, partners, and trade shows

🏖️ Benefits

• Comprehensive and highly competitive benefits package • Incentive compensation included in stated OTE • Potential equity grants • Remote work arrangement • Occasional travel opportunities to clients, partners, and trade shows