Deal Desk Analyst

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Quantum Metric

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

🏥 Healthcare

✈️ Travel

💰 $200M Series B on 2021-01

Consulting • Healthcare • Travel

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

📋 Description

• Develop a deep understanding of Quantum's product packaging, pricing models, and commercial policies to provide deal structuring and quoting support to Sales and Customer Success • Draft, review, and manage standard and complex, non-standard Order Forms throughout the deal cycle • Serve as the primary Deal Desk contact for Sales, Legal, Finance, and Customer Success • Review customer redlines to Order Forms and identify impacts to deal structure, revenue recognition, and business policies • Guide internal stakeholders on appropriate responses and required approvals • Partner with Sales, Customer Success, Finance, and Legal to structure customer-focused solutions aligned with commercial and operational policies • Support opportunity management in Salesforce, ensuring opportunities are accurate, complete, and closed timely • Identify process improvements and drive initiatives to simplify, standardize, and scale the deal lifecycle • Collaborate cross-functionally to ensure accurate guidance, clear communication, and a consistent customer experience • Contribute to scalability through automation initiatives, playbook development, dashboards, sales analytics, and performance reporting

🎯 Requirements

• Must be located in Eastern or Central Time Zone • 2+ years of experience in Deal Desk or a similar commercial operations role • Experience structuring and quoting complex SaaS transactions • Experience with Salesforce (SFDC) and a CPQ platform; DealHub preferred • Familiarity with MSAs, Order Forms, and customer contract redlines • Ability to identify commercial issues, propose acceptable alternatives, and coordinate responses with Legal and cross-functional stakeholders • Ability to understand business objectives and translate them into practical, scalable commercial solutions • Strong analytical, problem-solving, and organizational skills with exceptional attention to detail • Ability to manage multiple priorities, work independently, and own transactions from quote through execution • Excellent interpersonal, verbal, and written communication skills • Ability to collaborate effectively across cross-functional teams • Customer-focused mindset and commitment to high-quality internal support and service • Self-starter with initiative, curiosity, and accountability

🏖️ Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) • Regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings • Employee Resource Groups • Coaching and training programs • Professional development resources