Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Quid

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Quid is a technology-driven company offering an AI-powered platform, the Quid AI Suite, that transforms vast amounts of data from social, market, and customer sources into actionable insights. The company provides tools and solutions such as Quid Discover, Quid Monitor, Quid Predict, and Quid Compete, which are designed to enhance business decision-making by delivering real-time and predictive market insights. Quid's platform is used for market-based merchandising, consumer insights, brand health strategy, and increasing customer loyalty. The company focuses on integrating AI models, data analytics, and engineering to support businesses in identifying trends, optimizing operations, and building brand loyalty through actionable intelligence and outcome engineering.

📋 Description

• Own the success, retention, and growth of an assigned portfolio of customers • Manage the full post-sale customer lifecycle from onboarding and adoption through renewal, contract execution, and expansion • Serve as the customer’s primary relationship owner and internal advocate • Develop customer success and adoption plans with goals, milestones, owners, risks, and next steps • Monitor product usage, engagement, support trends, and stakeholder participation • Recommend training, configuration, workflows, or additional capabilities to improve adoption and customer value • Conduct strategic business reviews connecting Quid usage and outcomes to customer priorities • Build relationships across users, champions, program owners, technical stakeholders, procurement teams, and executive sponsors • Coordinate complex customer initiatives across multiple stakeholders and internal teams • Establish objectives, responsibilities, timelines, dependencies, and follow-up actions • Maintain momentum and hold internal and external stakeholders accountable • Share actionable customer feedback with Product, Engineering, Support, Education, and leadership • Develop working knowledge of Quid’s platform, configuration, data sources, workflows, integrations, usage reporting, and AI capabilities • Translate technical concepts into practical guidance for business stakeholders • Partner with Product, Engineering, Support, and customer technical teams to resolve challenges • Own renewal strategy and execution, including retention, upsell, and cross-sell goals • Manage renewals through pricing, proposals, contracts, procurement, legal, security and AI reviews, negotiation, signature, and handoff • Maintain accurate renewal and expansion forecasts • Identify expansion opportunities and develop strategic account plans • Lead commercial conversations and negotiations • Maintain accurate customer, opportunity, contract, and activity information in Quid’s systems of record

🎯 Requirements

• Five to seven years of experience in account management, customer success, client services, or another customer-facing commercial role • Preferably experience within a SaaS or technology company • Demonstrated exceptional performance, with consistent renewal, retention, and growth results among the top 5–10% of performers • Proven success retaining and growing a book of business while helping customers achieve measurable outcomes • Experience owning renewals and managing commercial and contractual processes through negotiation and signature • Strong program-management skills • Strong technical aptitude and ability to understand product configuration, usage data, workflows, and integrations • Ability to interpret customer-health and adoption signals and translate them into clear actions • Strong commercial, negotiation, forecasting, communication, and presentation skills • Ability to build credibility with users, technical stakeholders, procurement teams, and senior executives • Exceptional organization, accountability, and follow-through • Bachelor’s degree • Eligibility to work in the United States • Bachelor's degree in business administration, communications, or another related field • Experience with Agency Holding Companies or holding group agencies such as WPP, IPG, Omnicom, or Dentsu • Experience in SaaS account management, customer success, or another post-sales commercial role • Experience personally owning renewal or retention quotas • Experience personally managing renewals end to end, including pricing, proposal development, contract preparation, procurement, legal, security, data-privacy and/or AI reviews, negotiation, signature, and internal handoff • Experience creating and maintaining strategic account plans • Experience coordinating customer initiatives involving multiple stakeholders and cross-functional internal teams • Experience identifying and converting expansion opportunities • Experience being directly responsible for customer adoption and value realization • Experience updating renewal forecasts • Technical and product experience with product usage, configuration, workflows, integrations, or customer-health data

🏖️ Benefits

• 20 days of paid time off • 12 company holidays • Company-provided equipment • 401(k) with company match • FSA and HSA options • Paid parental leave and reintegration program • Employee wellness resources • Medical, dental, and vision coverage • Four-week sabbatical after five years • Commission opportunity (OTE $140,000–150,000)

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