Project Manager, Enterprise Merchandise

🕒 April 14

🏄 California, Nevada, +2 more states – Remote

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💵 $62.5k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

🚫👨‍🎓 No degree required

👻 Ghost score 46%

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Logo of Quince

Quince

1001 - 5000 employees

Founded 2018

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Quince is a direct-to-consumer e-commerce retailer offering affordable luxury essentials across apparel, home goods, bedding, beauty, and accessories. The company emphasizes high-quality materials (cashmere, European linen, leather, silk), a factory-direct model to keep prices low, sustainable practices, and long return policies. Quince sells men's and women's clothing, baby and kids items, furniture and home decor, and lifestyle products through an online storefront with focus on honest pricing and value.

📋 Description

• Assume deal ownership post-sale, from logo approval through invoicing, delivery, and issue resolution • Track and update project progress in the B2B operations tracker • Share timely updates with clients and Account Executives • Finalize customization details and communicate delivery timelines • Manage approval workflows with clients and internal teams • Resolve client support requests involving sample returns, shipping, tracking, missing or damaged items, and expediting requests • Identify opportunities to streamline operations and reduce tasks • Propose solutions that enhance client experience • Communicate proactively with customers on all issues and follow through on commitments • Partner with Account Executives throughout the order-to-delivery lifecycle to support deal closure and client satisfaction

🎯 Requirements

• 2+ years of experience in project management, operations, or vendor management • Familiarity with CRM or project management platforms to track client data, order status, and communication history; HubSpot preferred • Proficiency in Google Workspace • Experience managing internal and external stakeholders with distinct approaches • Self-starter comfortable working in a fast-paced environment • Extremely detail-oriented with ability to operate with a sense of urgency • Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint • Customer experience or customer-facing background preferred • Exposure to apparel, decoration, manufacturing, or promotional products industry preferred • Must be based in California, Washington, Oregon, or Nevada

🏖️ Benefits

• Bonus and equity may also be provided for eligible roles • Reasonable accommodations for qualified individuals with disabilities • Equal employment opportunities • Background check conducted in compliance with applicable laws

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