Client Services Coordinator

🔥 10 minutes ago

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Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Serve as the primary point of contact for client inquiries and service requests. • Coordinate communication between clients and internal departments to ensure timely service delivery. • Monitor client accounts and maintain accurate customer records. • Schedule appointments, meetings, and service activities as needed. • Respond to emails, phone calls, and other client communications professionally and promptly. • Track service requests and provide regular status updates to clients. • Prepare reports, correspondence, and client-related documentation. • Resolve routine client concerns by identifying appropriate solutions or escalating issues when necessary. • Maintain confidentiality of client information and company records. • Support operational initiatives and perform additional administrative duties as assigned.

🎯 Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree is preferred. • Previous experience in customer service, client relations, account coordination, or administrative support is preferred. • Excellent written and verbal communication skills. • Strong interpersonal and relationship-building abilities. • Exceptional organizational and multitasking skills. • Ability to prioritize tasks and meet deadlines in a remote environment. • Strong attention to detail and problem-solving skills.

🏖️ Benefits

• Competitive compensation • Paid training • Health, dental, and vision insurance • Paid time off • Paid holidays • Retirement savings plan with company match • Employee Assistance Program • Professional development opportunities • Career advancement opportunities • Remote work environment • Employee recognition programs • Collaborative and supportive team culture