Senior Implementations Product Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $126k - $175k / year

⏰ Full Time

🟠 Senior

🪄 Product Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

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Rad AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

🏭 Manufacturing

🔧 Hardware

💰 $25M Series A on 2021-11

Healthcare • Manufacturing • Hardware

Rad AI is a company that specializes in custom manufacturing and processing solutions, particularly in the fabrication of components such as casters and material handling devices. They offer a range of products including adjustable casters and OEM parts designed for various industrial applications. Based in Somerset, Michigan, Rad AI is committed to high-quality engineering and manufacturing services.

📋 Description

• Lead product training and support go-live stabilization through adoption engagement with customer admins and radiologists. • Drive post-go-live adoption across radiologists and customer stakeholders. • Serve as a radiology workflow consultant, translating customer-specific workflows into optimized product configurations and adoption strategies. • Lead pre- and post-go-live workflow assessments to identify friction points, configuration needs, and adoption risks. • Partner with strategic, high-visibility customers and engage senior clinical and operational leaders. • Develop deep functional knowledge of Rad AI Reporting and Impressions, including features, workflows, integrations, and best practices. • Own customer template configuration and maintain reusable templates and implementation standards. • Create and maintain training materials for customers and the Implementation team. • Partner with Product, Engineering, and Technical Support to resolve customer issues and communicate feedback to Product. • Respond to product-related questions from customers and internal stakeholders. • Join clinical workflow assessments during the sales process when needed and translate prospect needs into implementation requirements.

🎯 Requirements

• Prior hands-on experience in a radiology or imaging environment, including direct familiarity with radiologist reporting workflows, PACS, and/or dictation systems. • Ability to engage clinical stakeholders, including radiologists and department leads, with credibility, adapting communication style to technical and non-technical audiences. • 4+ years of relevant customer-facing experience with an emphasis on product expertise and/or industry knowledge. • Strong organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out needed documentation. • Excellent people/relationship management, coaching, and communication skills with the ability to facilitate engaging and effective customer training. • Practical working knowledge of SaaS solutions, implementations, and technical concepts. • Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment. • Ability to build and maintain relationships with all functions and areas of the company and work collaboratively towards common goals. • Direct clinical experience as a radiology technologist, PACS administrator, or radiology IT specialist is a nice to have. • Bachelor’s degree or above is a nice to have. • Growth-stage scale startup experience is a nice to have. • Prior professional consulting or healthcare software implementation experience is a nice to have. • Familiarity with HL7, FHIR, and EHRs is a nice to have. • Experience supporting or selling radiology-specific HIT products is a nice to have.

🏖️ Benefits

• Offers Equity • Comprehensive Medical, Dental, Vision & Life insurance • HSA (with employer match), FSA, & DCFSA • 401(k) • 11 Paid Company Holidays • Flexible PTO policy • Annual company-wide offsite • Periodic team offsites • Annual equipment stipend

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