Customer Success Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rarity Bioscience

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 Seed Round on 2023-02

Healthcare • Consulting • Manufacturing

Rarity Bioscience is a biotechnology company founded in 2021 as a spin-out from Uppsala University, focused on developing and commercializing the superRCA® assay technology. This innovative technology enables ultrasensitive detection of rare nucleic acid sequences in liquid biopsy and tissue samples, facilitating advanced mutation detection crucial for cancer diagnostics. With its proprietary assays, Rarity Bioscience aims to enhance testing accessibility and efficiency, employing well-established flow cytometry methods for rapid and reliable results.

📋 Description

• Drive customer success, satisfaction, and growth across the US • Build and maintain relationships with existing and potential clients • Understand customer business needs, provide relevant solutions, and maintain regular communication • Maintain technical, application, and product expertise • Spend significant time in the lab solving customer-related problems and maintaining technical proficiency • Conduct market research to identify potential clients, industries, and markets for expansion • Prospect and generate leads through networking events, online research, and cold calling • Lead and manage cross-functional projects • Perform customer demos and beta tests on-site at customers • Support customers with post-sales and technical questions • Develop training materials and provide customer training and application guidance • Collaborate with the commercial team on business strategies and growth plans • Identify emerging trends, market shifts, and competitor activities • Support marketing plans and communication activities • Drive and/or attend scientific conferences, symposia, trade shows, and industry events • Stay current on academic, clinical, and industry trends and competitive landscapes • Expand knowledge and network with key opinion leaders • Collaborate with marketing, product development, operations, sales, and technical teams • Provide client feedback to assist in refining products and services • Guide customers from initial engagement and onboarding through long-term adoption and account expansion

🎯 Requirements

• Bachelor's degree in life science • At least 5 years of proven work experience in customer success, field applications, account management, or technical support in the life science or diagnostics sector • Good analytical and organizational skills with the ability to manage complex projects • Excellent communication and interpersonal skills for collaborating with cross-functional teams and engaging with customers • Problem-solving mindset with strong analytical and troubleshooting capabilities in real-world lab settings • Track record of successful product launches and lifecycle management • Familiarity with regulatory and quality standards in the life sciences field • Strong project management skills; ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously • Ability to adapt to a fast-paced and evolving environment • Self-motivated and goal-oriented with a demonstrated track record of meeting or exceeding targets • Ability to work independently and as part of a team, with great time management & organizing skills • Willingness and ability to travel up to 50% of the time, including domestic and occasional international trips, with flexibility to accommodate travel that may extend over weekends • Demonstrated ability for divergent thinking and propensity to question traditional methods, processes, and products, as well as build on others' ideas • Master's degree is a plus • PhD or equivalent expertise in translational medicine, genetics, or genomics is desired

🏖️ Benefits

• Opportunity to make a meaningful impact in a fast-growing molecular diagnostics company • Collaborative and supportive culture • Opportunities to contribute, grow, and help shape the future of the company • Innovation, teamwork, and shared success highly valued