Client Performance Specialist

🔥 4 hours ago

⛰️ Colorado, Florida, +2 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rausch Sturm LLP

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

⚖️ Legal

💸 Finance

📋 Compliance

Legal • Finance • Compliance

Rausch Sturm LLP is a law firm that represents financial institutions, creditors and creditor issuers in resolving past-due consumer debts. For over 40 years the firm has provided debt collection and consumer resolution services on behalf of banks and other creditors, offering payment channels, dispute handling, multilingual (English/Spanish) support, and state-specific compliance notices. The firm emphasizes honesty, community giving, and regulatory compliance while working with consumers to arrange repayment plans and manage bankruptcy or dispute communications.

📋 Description

• Serve as the daily point of contact for internal and external clients regarding client inventory performance, operations, and reporting • Act as a liaison between external clients and internal Rausch Sturm departments • Serve as a primary liaison between the firm and top-tier clients • Refresh client-specific reporting each month and review client KPIs to identify successes and opportunities • Prepare performance reviews/decks for major clients • Lead and participate in client performance calls • Monitor client placements for timely and accurate loading • Monitor client inventory for timely suit, judgment, and execution progression • Notify internal stakeholders of client changes and confirm implementation • Update reference materials and communicate changes internally • Research and resolve account-level issues escalated by internal and external clients • Identify trends and potential systemic issues and provide recommendations to stakeholders • Perform other assigned responsibilities

🎯 Requirements

• Superior written and verbal communication skills, including ability to present complex information clearly and concisely • Curious and creative mindset that seeks to develop innovative solutions and process improvements • Ability to manage shifting priorities in a fast-paced, detail-oriented, results-driven environment • Ability to interact well with others and show respect for alternative viewpoints • Proficiency in Microsoft Office suite • Bachelor's degree preferred or equivalent experience in client services • Previous experience working with clients preferred • Prolonged periods of sitting at a desk and working on a computer • Frequently required to talk or hear, and use hand to type, handle, or touch objects • Regularly required to stand and walk, and may be required to stoop, bend, or reach above the shoulders • Must be able to occasionally lift up to 25 pounds at times • Must be able to access and navigate each department at the organization's facilities • Availability Monday through Friday, 8am–5pm with flexibility to meet business needs

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • 401(K) Retirement Program with Company Match • Paid Time Off (PTO) • Employee Referral Program • Volunteer Time Off • Bonus program