Agent, SVS Inbound Sales

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Royal Caribbean Group

WebsiteLinkedInAll Job Openings

10,000+ employees

✈️ Travel

🏨 Hospitality

🚗 Transport

Travel • Hospitality • Transport

Royal Caribbean Group is a cruise vacation company that delivers unforgettable vacations to guests by operating a global fleet under three award-winning brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. The company is recognized for its commitment to ethical practices and a multicultural workplace, with employees from over 126 countries. Royal Caribbean Group is dedicated to providing the best vacation experiences while prioritizing safety, ocean protection, and community engagement.

📋 Description

• Handle inbound calls and chat from consumers through the contact center • Sell and service Silversea cruises and related shore-side products and services • Provide personalized luxury customer service and foster long-term customer relationships • Evaluate guest needs and recommend appropriate products • Create accurate reservations and service existing reservations according to guest requests and business rules • Meet monthly, quarterly, and annual sales targets • Manage high-volume workloads and optimize the selling process through a scripted sales process • Maximize closing and upselling opportunities throughout the customer relationship • Capture pertinent guest information and payments using company-supported technology and processes • Provide information for unclosed sales opportunities to maximize marketing ROI • Work with global sales and support teams to achieve customer satisfaction, revenue generation, and long-term sales goals • Work with management to ensure call volume is handled efficiently • Adhere to company policies, procedures, and business ethics codes • Perform other related duties as required

🎯 Requirements

• Ability to interact and cooperate with all company employees • Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively, and demonstrate high integrity • Professional internal and external relationships aligned with company core values • Must adhere to Work from Home policies and guidelines • Ability to work within a small local team and a larger global team in a highly motivated, competitive environment • Computer knowledge and skills • Must adhere to assigned schedule and applicable PC objectives and goals • Ability to establish and maintain effective working relationships with support departments

🏖️ Benefits

• Competitive compensation and benefits package • Excellent career development opportunities • Work-from-home arrangement in accordance with company policies and guidelines