Project Manager, Optimization Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

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RDA

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $10M Series A on 2007-01

Consulting • Marketing • SaaS

RDA is a digital agency that partners with clients to achieve real digital transformation, providing strategy, UX design, technology solutions, and optimization services. With over 30 years of experience, RDA positions itself not only as a technology partner but as strategic advisors, focusing on creating impactful customer experiences and scalable technologies. They emphasize customized and intelligent solutions tailored to unique business challenges and leverage data insights to drive business outcomes. RDA is committed to innovation, collaboration, and continuous improvement, working with clients such as Michigan State University, Merchants Distributors, and the National Retail Federation to achieve unified digital experiences.

📋 Description

• Oversee a portfolio of Optimization Services client engagements • Manage ongoing software development, enhancements, maintenance, and support engagements • Coordinate priorities, schedules, budgets, communication, and engagement activity across multiple clients and delivery teams • Manage intake and prioritization to align requests, tickets, and mini-projects with contracted scope, hours, or retainer terms • Develop and maintain schedules across concurrent workstreams, sprints, release calendars, and maintenance windows • Track retainer or block-hour utilization, monitor burn rate, and flag overages or underutilization • Maintain risk and issue logs and escalate concerns to the Senior Project Manager or Director • Coordinate developers, designers, and QA resources supporting multiple clients • Run client status calls, ticket/work-order reporting, internal delivery leadership cadences, and client check-ins • Report on ticket/work-order status, hours utilization, and upcoming priorities • Support quarterly business reviews led by senior team members • Maintain work-order logs, hours tracking, meeting notes, and status reports • Strengthen client relationships through consistent delivery • Identify potential expansion or improvement opportunities and route them to PMO and Sales/Account teams • Provide delivery context, account history, and client insight to PMO and Sales teams • Help identify AI-enabled approaches to improve recurring client work where relevant

🎯 Requirements

• 2–4 years of project management or project coordination experience in a software services environment • Demonstrated ability to manage scope, schedule, and budget for multiple concurrent workstreams or clients • Working knowledge of PM or ticketing tools such as Jira, Smartsheet, Asana, or ServiceNow • Strong organizational skills and attention to detail • Clear, professional written and verbal communication skills • Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent practical experience • Exposure to AI-enabled tools or workflows in a software delivery or support context is helpful • Prior experience working within a formal PMO structure alongside Sales/Account teams is helpful • Must reside within the United States; candidates residing in California, Colorado, Oregon, or Washington are not eligible • Only U.S. Citizens or U.S. Permanent Residents need apply

🏖️ Benefits

• Great Place to Work certified company • Remote work within the United States • Opportunity to meet the team virtually

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