Director of Community Association Management, HOA

🕒 October 24

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $90k - $100k / year

⏰ Full Time

🔴 Lead

👫 Community Manager

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RealManage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏗️ Construction

💼 Consulting

🛡️ Insurance

Construction • Consulting • Insurance

RealManage is a national community and homeowner association (HOA) management company that combines professional onsite and remote management services with a proprietary, cloud-based HOA software platform. It provides end-to-end offerings including financial management, collections, vendor coordination, insurance and construction services, resident and board portals, multilingual support, and technology-driven workflows for single-family HOAs, condominiums, master-planned, mixed-use and high-rise communities. The company emphasizes transparency, real-time access to financials, and local expertise backed by national resources.

📋 Description

• Serve as a strategic leader overseeing community association operations, staff development, client retention, and regulatory compliance across properties throughout Central to Southern Florida • Supervise CAMs, ACAMs, inspectors, and other association management support staff • Troubleshoot property issues and provide leadership or training when needed • Lead portfolio team meetings, all-team meetings, and manager touch-base meetings • Develop client retention strategies for watch-list, key, and other designated accounts • Review and approve monthly Board of Directors packets and annual meeting packets • Coordinate schedules and attend board and membership meetings • Mentor managers and maintain positive board-member relationships • Review management reports, mass mailings, company reports, and compliance trends • Ensure regular property inspections and effective follow-up on problem areas • Oversee portfolio projects and seasonal projects for timely completion • Review monthly income statements, variance reports, cash flow, and budgets • Review budgets before submission to the Vice President and Board for approval • Ensure managers properly use Ciranet functions, including work orders, reports, calendars, lists, and document updates • Maintain current knowledge of statutes, regulatory requirements, community documents, policies, and procedures • Oversee delinquency, collections, contracts, renewals, plats, ownership, and property rights • Guide clients through Board election processes and educate them on new legislation • Onboard and train new staff and ensure training compliance • Act as an onsite interim General Manager when requested • Attend Director, management, and leadership meetings as appropriate • Conduct business according to high personal, professional, and ethical standards • Comply with company guidelines and management operating procedures • Travel 40–60% across RealManage's East Coast operating markets

🎯 Requirements

• Associate or higher degree strongly preferred • Bilingual preferred • Minimum 2-3 years community association management (HOA, POA, and/or COA) experience required, in addition to other professional work experiences that demonstrate leadership capabilities • Developer portfolio experience preferred • Community Association Institution Certification(s) preferred • Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers • Exceptionally strong customer service orientation • Strong organizational and time management skills • High integrity, honesty, and professionalism • Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service • Ability to work independently and complete assignments within given parameters, routines, and accepted practices • Ability to travel significantly across the East Coast region • Ability to sit for prolonged periods at a desk and work on a computer • Ability to occasionally stand, walk, bend, or reach • Ability to lift or move objects up to 10–15 pounds • Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment • Visual acuity to read printed materials, spreadsheets, and computer screens • Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings • Ability to work a standard schedule with occasional extended hours

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Life and Disability Insurance • HSA (Required High-Deductible Medical Plan to be eligible) • FSA • Education Reimbursement • 401K matching • Employee Assistance Program (EAP) • 11 paid Holidays • Reasonable accommodation for individuals with disabilities

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