Developer Analyst II

🔥 6 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70.7k - $120.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Resolve complex Tier 3 escalations for assigned RealPage products using advanced root cause analysis, SQL queries, API diagnostics, log analysis, and behavioral pattern evaluation • Own specific product areas or troubleshooting domains and develop deep expertise • Document product defects for Engineering review, including reproduction steps, impact assessment, and supporting data • Analyze escalation trends to identify recurring issues, systemic gaps, and patterns • Administer escalation tickets in Salesforce, maintaining case history, customer communications, and resolution documentation in compliance with SLS requirements • Author and update technical troubleshooting guides, workaround documentation, and product-specific SOPs • Mentor junior team members on troubleshooting techniques, case documentation, and product workflows • Collaborate with Support, Product Management, and Engineering to coordinate defect resolution and escalation workflows • Deliver or contribute to internal training, product knowledge updates, and team enablement activities • Maintain accountability for case volume, SLS adherence, and documentation quality while balancing competing priorities

🎯 Requirements

• Bachelor's degree or equivalent experience in a technical, analytical, or business field • 4–5 years of experience in technical support, product operations, or a related role, preferably supporting SaaS or enterprise software products • Demonstrated ability to perform root cause analysis and develop actionable, customer-ready solutions using data analysis, product knowledge, and sound technical judgment • Intermediate to advanced SQL skills • Experience with REST APIs, including reading API documentation and executing API requests for diagnostic purposes • Excellent written and verbal communication skills • Ability to conduct structured root cause analysis across product, data, integration, and configuration issue types • Strong organizational skills with the ability to manage multiple escalations simultaneously, prioritize effectively, and escalate appropriately • Demonstrated commitment to documentation quality, knowledge transfer, and team enablement • Consultative communication approach, able to translate complex technical findings into clear guidance for support teams and customers • Experience with Salesforce or similar enterprise CRM/case management platforms (preferred) • Familiarity with SaaS product architecture, integration patterns, or middleware technologies (preferred) • Experience contributing to or maintaining technical documentation, SOPs, or knowledge base content (preferred) • Exposure to DevOps practices, software development workflows, or working closely with Product Management and Engineering teams (preferred) • Experience with data analysis or reporting tools such as Excel or Power BI (preferred)

🏖️ Benefits

• Health, dental, and vision insurance • Retirement savings plan with company match • Paid time off and holidays • Professional development opportunities • Performance-based bonus based on position • Certain roles may be eligible for annual bonus and sales incentives