Manager, Network and Integration Specialists

Job not on LinkedIn

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70.7k - $120.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Lead, coach, and develop the Network and Integration Specialists team supporting the STRATIS IoT smart building platform. • Manage day-to-day Tier 3 support operations, including workload prioritization, queue health, service levels, escalations, performance expectations, and stakeholder communication. • Recruit, onboard, develop, and retain technical professionals. • Establish team and individual performance expectations; conduct one-on-ones, coaching sessions, performance reviews, and career-development discussions. • Serve as the escalation point for complex Tier 2 issues and primary NIS contact for divisional management and senior leadership. • Provide technical direction and hands-on assistance with networks, wireless technologies, connected devices, cloud services, and system integrations. • Ensure customer-impacting and production issues are promptly investigated and resolved with clear ownership, documentation, and proactive communication. • Define and enforce configuration, change, incident, and other operational policies for the STRATIS IoT environment. • Standardize and continuously improve tools, troubleshooting practices, escalation processes, operating procedures, and service-delivery standards. • Monitor and report operational performance, including case volume, backlog, issue aging, service-level attainment, escalation trends, customer impact, system certification, and other KPIs. • Identify recurring issues; partner with Product, Engineering, Platform, Application Development, and Infrastructure teams on root-cause analysis and corrective/preventive actions. • Partner with Project Management to identify, deploy, certify, and support infrastructure solutions. • Help achieve at least 90% system certification before projects transition to Support. • Coordinate production integrations with technical partner teams, including validation planning, testing, risk identification, and production-readiness reporting. • Provide budgetary recommendations, purchasing guidance, resource planning, and infrastructure capacity planning. • Promote knowledge sharing across NIS, Tier 1, Tier 2, Project Management, Product, and Engineering teams. • Foster accountability, collaboration, customer advocacy, continuous improvement, and operational excellence.

🎯 Requirements

• Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications Engineering, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. • Five or more years of relevant experience in network engineering, technical support, IoT operations, infrastructure support, or a related technical discipline. • Two or more years of people-management, team-leadership, or comparable technical leadership experience. • Experience supporting or leading an advanced technical support, network operations, escalation-management, or Tier 3 support function. • Demonstrated ability to recruit, coach, develop, motivate, and manage the performance of technical employees. • Solid understanding of Internet of Things devices, protocols, integrations, and supporting systems. • Strong knowledge of IP networking concepts, including TCP/IP, VLAN configuration, subnetting, switching, and routing fundamentals. • Working knowledge of multicast traffic concepts, configurations, troubleshooting methods, and common use cases. • Experience with network hardware, network architecture, and infrastructure design. • Advanced knowledge of Wi-Fi and wireless networking, including configuration, performance optimization, and troubleshooting. • Familiarity with Z-Wave, LoRa, or comparable wireless IoT technologies. • Proficiency with core network services and configurations, including VPNs, DHCP, static IP addressing, and DNS. • Experience troubleshooting complex issues involving connected devices, networks, wireless environments, cloud services, software applications, and system integrations. • Experience managing customer-impacting escalations, technical incidents, problem resolution, and communication across multiple business and technical teams. • Ability to analyze operational information, identify trends and risks, establish priorities, and make data-informed decisions in a fast-paced support environment. • Strong written and verbal communication skills, including the ability to explain technical subjects to audiences with varying levels of technical knowledge. • Ability to prepare clear, professional communications and effectively manage or de-escalate sensitive customer and stakeholder situations. • Strong organizational, analytical, problem-solving, prioritization, and multitasking skills. • Ability to provide hands-on technical assistance and participate in critical-issue or after-hours escalation coverage when business needs require it. • Preferred: Experience supporting enterprise SaaS, smart building, property technology, or large-scale IoT solutions. • Preferred: Experience with Amazon Web Services or a comparable cloud environment. • Preferred: Experience with ITIL-aligned incident management, problem management, change management, configuration management, or root-cause-analysis practices. • Preferred: Cisco, CompTIA, CEDIA, AWS, or comparable networking, cloud, or technology certifications. • Preferred: A security-related certification such as CISSP, CompTIA Security+, or an equivalent credential. • Preferred: Understanding of information security, data privacy, and compliance considerations in connected-device and cloud technology environments. • Preferred: Experience partnering with Product Management, Engineering, Project Management, Infrastructure, and customer-facing support organizations. • Preferred: Experience developing operational metrics, dashboards, service-level targets, technical documentation, and continuous-improvement programs. • Preferred: Familiarity with RealPage or STRATIS products and the multifamily property-management industry.

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. • Additional rewards, including annual bonus and sales incentives, depending on the applicable plan, role, and individual performance.