Senior Technical Account Manager

🔥 2 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $127.5k - $191.5k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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👻 Ghost score 0%

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Recorded Future

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

🎖️ Defense

📦 Logistics

💰 $25M Series E on 2017-10

Consulting • Defense • Logistics

Recorded Future is a leading provider of threat intelligence solutions, helping organizations see and prioritize potential threats in real-time so they can act to prevent attacks. Trusted by governments and large enterprises, Recorded Future offers comprehensive, unbiased threat intelligence that is used to secure critical infrastructure worldwide. Using their Intelligence Graph and cloud platform, they deliver timely and actionable insights by analyzing and structuring threat data from across the internet. Their services are crucial in mitigating risks such as ransomware attacks, digital risks, and supply chain vulnerabilities. With a strong reputation recognized by industry analysts, they stand at the forefront of modern defense solutions by integrating AI into security workflows.

📋 Description

• Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, support issues and escalations, regular touch points, steering intelligence and business reviews, ad-hoc intelligence requirements, and workflow development • Plan and manage the customer success life cycle, tailoring engagements and projects to client-specific security requirements • Deliver projects and engagements around intelligence priorities, configuration, tuning, and training • Design, direct, and coordinate additional Advisory Services and Professional Services engagements • Develop strategic success plans that drive maturity across Information Security program components by integrating intelligence into daily workflows and processes • Define, track, and communicate Recorded Future’s value from end users to the C-suite • Act as the voice of the customer for the Product team • Maintain administration in Zendesk, Gainsight, and JIRA, including updates on successes, outcomes, client sentiment, and technical plans for at-risk accounts and hot issues • Apply data and technology to drive outcomes and inform decision-making

🎯 Requirements

• 5+ years of experience in an analytical or consulting role (intelligence, military, cyber, business operations, etc.) or Information Security, working with enterprise clients and/or executive-level decision makers • Senior-level competency in Recorded Future modules and use cases • Senior-level competency delivering Advisory Services engagements, including PIR, Threat Modeling/Profiling, Advanced Workflow and Enablement projects, and Threat Briefings • BA/BS required or equivalent combination of education and experience • Experience collaborating and communicating with technical and non-technical personnel, both technically and strategically • Seasoned professional with full understanding of specialization and ability to teach others • Strong passion for holistic customer success and continuous process improvement • Ability to solve problems of diverse scope requiring analysis and evaluation of factors • Good judgment in selecting methods and techniques for obtaining solutions • Ability to network with senior colleagues in area of expertise • Ability to travel a minimum of 30%

🏖️ Benefits

• Incentive compensation eligibility • Equity eligibility • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) • Equal opportunity and affirmative action employer • Accommodation or special assistance for website navigation or application completion • Drug-free workplace