Call Center Agent I

🔥 12 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments • Contact active or former blood donors to increase donation frequency and the number of donors at chapter offices or blood drives • Coordinate reminder calls and follow-ups • Log data and maintain records • Follow processes and appropriate scripting for donor calls to ensure a consistent donor experience • Interact positively and proactively with internal and external customers, demonstrating care and compassion

🎯 Requirements

• High school diploma or equivalent required • Minimum one year of telephone and customer service or telemarketing experience required • Computer experience required • Excellent customer service and problem-solving skills required • Effective verbal communication skills required • Ability to work with potentially difficult customers • Comfort working in a fast-paced environment required

🏖️ Benefits

• Shift Differential • Incentive plan based on annual individual and organization performance • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Short + Long Term Disability and Insurance • Service Awards and recognition • Mentors who empower your growth along a purposeful career path