Case Processing Associate

🔥 0 minutes ago

🌵 Arizona, District of Columbia, +2 more states – Remote

🌵 Arizona – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote

💵 $57.8k - $64.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Serve as an RC Care Client Care Manager by identifying and solving specific case issues • Communicate with disaster clients as needed, including client verifications and payment resolution • Provide direct support to Red Cross Regions and DROs for specific case issues and overall case processing trends • Support development of a volunteer cadre of Client Care Managers • Coordinate with the NHQ contact center team and third-party call center staff to serve clients expeditiously • Oversee client services provided and escalated through various entry points • Monitor case processing and client communications • Identify trends, project future volumes, make business decisions, and report issues to leadership • Establish and maintain mechanisms to monitor outcomes related to consistent and effective case processing customer service • Serve on-call rotations for overnight and weekend case processing, approximately one week every month • Perform duties in compliance with standard operating procedures and applicable Federal, State, and local regulations

🎯 Requirements

• Bachelor's degree required • Minimum 3 years of related experience or equivalent combination of education and related experience required • Ability to work on a team • Ability to work independently under limited supervision • Ability to support 24/7/365 coverage, including overnight and weekend on-call rotations • Travel may be required up to 10% • Ability to sit at a computer terminal for an extended period of time • Ability to work in a small cubicle and business-office environment • Frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds • Ability to perform required sitting, standing, walking, reaching, and other physical duties

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on FLSA status and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition • Mentors who empower your growth along a purposeful career path • Competitive compensation and benefits