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Program Manager, Department Relationship Success

🔥 14 hours ago

🏈 Alabama, Alaska, +45 more states – Remote

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💵 $81k - $93k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 0%

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Logo of American Red Cross

American Red Cross

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments • Build and maintain relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners • Consult with departments to identify workforce needs and determine volunteer engagement and recruitment strategies • Support recruitment plans, promote opportunities, and navigate volunteer workforce processes • Coordinate communications, meetings, briefings, presentations, and stakeholder updates • Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes • Provide guidance on volunteer workforce policies, processes, and best practices • Support volunteer leaders and teams sustaining enterprise and global volunteer positions • Pull, analyze, and interpret volunteer workforce data • Develop reports, dashboards, presentations, briefing materials, and leadership updates • Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics • Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization • Support enterprise initiatives, strategic projects, and Department Relationship Success priorities

🎯 Requirements

• Bachelor's degree or equivalent combination of education and related experience required • Minimum 5 years of related experience or equivalent combination of education and related experience required • In-depth knowledge of program or service • Ability to create presentations and develop training modules • Excellent oral and communication skills, including training and presentations • Excellent interpersonal, verbal and written communication skills • Ability to develop project plans, budgets, and strategies to achieve organizational goals • Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements • Intermediate-level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook • Ability to work on a team • Travel is minimal: 2-3 in-person meetings per year • Management experience cannot be substituted

🏖️ Benefits

• Medical, Dental, and Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on the type of job and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Short + Long Term Disability and Insurance • Service Awards and recognition • Mentors who empower growth along a purposeful career path • Minimal travel: 2-3 in-person meetings per year

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