Technical Account Manager

🕒 5 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $96.4k - $154.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Rapidly learn and stay current with container orchestration, registries, build strategies, microservices, and automation environments • Provide Red Hat Enterprise Linux implementation and usage expertise • Perform technical reviews to proactively identify and prevent issues and share knowledge across teams • Understand customers’ technical infrastructures, environments, hardware, and product usage • Investigate and respond to support requests through online, phone, video call, and chat channels • Provide strategic advice on current and future Red Hat products and solutions • Manage customer cases and maintain clear, concise documentation • Collaborate with engineering, R&D, product management, and technical support teams • Create and maintain technical documentation for issue resolution and knowledge sharing • Manage and grow customer relationships through relationship-based support • Visit customer sites as needed and ensure an exceptional service experience

🎯 Requirements

• 5+ years of experience working in a support, development, engineering, IT, or quality assurance organization • Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning, and troubleshooting • Experience with configuration management, application deployment, and infrastructure orchestration technologies • Ability to manage and grow existing customer relationships through proactive, relationship-based support • Outstanding verbal and written communication skills • Ability to convey complex information clearly and concisely to customers • Ability to manage multiple issues and projects • Bachelor's degree in a technology-related discipline • Experience with Docker, Podman, and Kubernetes is a plus • Experience working in automation environments is a plus • Software engineering background and experience with RPM-based Linux technologies are a plus • Experience deploying applications in cloud environments is a plus • Experience developing containerized applications is a plus • Familiarity with Git or SVN is a plus • Prior technical leadership or mentorship experience is a plus • Red Hat Certified Engineer (RHCE) is a plus

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Employee stock purchase plan • Family planning reimbursement • Tuition reimbursement • Transportation expense account • Employee assistance program • Bonus, commission, and/or equity eligibility may apply