Technical Account Manager

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $96.4k - $154.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Support enterprise customers that are implementing or using Red Hat Openshift solutions • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments • Acquire and maintain Red Hat certifications on technologies relevant to your customers • Manage and grow customer relationships through attentive, relationship-based support • Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Develop and deliver technical tutorials and workshops to customers and internal teams. Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage • Proactively identify and address technical risks and opportunities within customer environments. • Collaborate with sales and product management teams to develop and support the implementation of customer solutions. • Collaborate with engineering, R&D, product management, and technical support teams • Lead complex technical troubleshooting and problem resolution efforts for critical customer issues. • Visit customer sites as needed and ensure exceptional service experience

🎯 Requirements

• Experience in a technical account management, technical support, software development or engineering, or quality assurance organization • Extensive technical knowledge of Red Hat Openshift or similar technologies • Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support • Outstanding verbal and written communication skills • Ability to convey complex information to customers clearly and concisely • Ability to manage multiple issues and projects • Bachelor's degree in a technology-related discipline is preferred • Residence within the U.S. Central or Eastern Time Zone • Software engineering background; experience with RPM-based Linux technologies • Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative • Experience working in DevOps environments preferred • Experience with container technologies such as Docker, Podman, and Kubernetes preferred • Experience deploying applications in cloud environments and developing containerized applications a plus • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!