Technical Account Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Plan and execute strategies to drive customer adoption and use of the Wiz platform • Provide strategic and technical guidance throughout onboarding, operationalization, renewal, and expansion • Guide customers through Wiz deployment, configuration, and operationalization using cloud-security best practices • Serve as primary technical contact and resolve customer questions and issues through email, meetings, Slack, and support tickets • Monitor emerging cloud-security threats and stay current on Wiz features • Help customers create success plans with measurable goals aligned to security and compliance objectives • Lead customers toward full adoption and value realization • Project-manage adoption and operationalization across business units and stakeholders • Resolve people, process, and technology blockers with internal and external parties • Report progress and results through executive communications, QBRs, and executive briefings • Capture feature requests and adoption blockers and coordinate with Product and Engineering • Manage a book of up to 15 customers • Identify expansion opportunities and assist with renewals alongside sales and renewals teams • Track utilization, adoption, customer health, risks, and business outcomes • Build relationships with customer contacts from C-level to practitioner • Improve and scale Wiz’s TAM motion and cross-functional GTM processes • Develop documentation, mentor associate TAMs, and build technical subject-matter expertise

🎯 Requirements

• 5–8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product • B.S. in Computer Science, Engineering, or a similar field, or equivalent experience • Strong understanding of cloud services and architecture for at least one CSP: AWS, GCP, Azure, or OCI • Familiarity with cloud-security best practices, common threat models, and CNAPP use cases • Familiarity with container technologies, including Docker and Kubernetes, and related security considerations • Familiarity with DevOps technologies, including CI/CD, Infrastructure as Code, and version control systems • Familiarity with Linux and Windows operating-system concepts and runtime sensing • Strong problem-solving and complex technical troubleshooting skills • Ability and willingness to continuously learn emerging cloud and security technologies • Proven experience managing a book of business with 5–10+ customers • Proven experience building and maintaining enterprise-client relationships, driving customer outcomes, and exceeding performance targets • Ability to enable customers on the Wiz platform and solve problems ranging from trivial to highly complex • Willingness to work across Slack, email, and support-ticket channels • Ability to use CRM and log-analysis tools to monitor customer health and identify trends • Excellent communication and interpersonal skills • Legal right to work in the United States without visa sponsorship

🏖️ Benefits

• Base salary of $100,000–$120,000 USD • Bonus • Equity • Benefits • Google benefits